Internet Sales - Business Development Center/Call Center

       Job Purpose

• Responds to Internet inquiries in a timely manner
• Promotes and sells BMW and MINI products: new and pre-owned vehicles, accessories, service, and BMW and MINI-sponsored events.
• Builds and maintains long-term, one-to-one relationships with BMW and MINI clients, serving as the first point of contact between the client and the BMW Sales center.
• Anticipates clients’ long-term vehicle and service needs throughout the client’s relationship with the center.

Primary Responsibilities

• Check e-mail frequently and respond to inquiries immediately. Deliver messages intended for other departments promptly. Notify customers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Oversee the handling and distribution of all leads from BMWNA and MINIUSA.
• Direct customers to product information resources, including those available on the Internet.
• Coordinate Internet promotions with other dealership sales promotions and advertising.
• Achieve unit sales targets for new and pre-owned cars and related products and services from retail and/or wholesale clients.
• Submit to management periodic activity and result reports, such as daily call reports, weekly progress reports, monthly and annual reports
• Establishing a sustained consultative relationship with each client
• Follow up with clients and prospects, utilizing various methods of communication, from follow-up phone calls to letters or customized brochures highlighting features of interest.
• Provide historical records by using and keeping accurate CRM records, forms, files, etc. on area and client leads, visits, interactions and sales.
• Develop new business and leads and increase client base through focused personal marketing efforts that may include, but are not limited to, direct mail, networking affiliations and telemarketing.
• Make effective transitions from Internet department to sales department.
• Identify clients whose leases will expire in the near future, and complete all required communications with them up to lease expiration.
• Maintain comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons. Understand BMW and MINI Financial Services programs as well as competitive finance sourcing options to provide clients with the best buying or leasing choices.
• Develop comparisons and contrasts between competitors for use in client discussions.
• Demonstrate a detailed understanding of BMW and MINI vehicle supply status from production to delivery.  

Position Requirements

Skills - Experience

• Prior experience preferred in car or "big ticket" item sales
• Experience in managing and organizing work time and activities
• Strong computer and Internet experience
• Strong phone skills

Attributes

• Proven communication skills
• Demonstrated motivation to sell
• Professional appearance
• Able to learn details and processes easily

• Prior technical training (Vocational, Trade school)
• Prior experience working on vehicles
• Must have clean driving record and background
• We have a drug free work place