Susan has over 20 years Customer Realtions experience, 15 of which with GE here in Cincinnati. Susan received her bachelor's degree in Business Administration from Wilmington College and has come to The BMW Store as an opportunity to use her background in customer service in a new industry. Susan leads her client care center team and has helped all of her employees enrich their skills in customer service.

Rebecca has worked here at The BMW Store for three years and has much knowledge of our company. Rebecca's expertise and excellent customer relations skills will make your next phone call to the dealership not only smooth, but informative and enjoyable!

Meredith brings excellent customer relations skills to the Client Care team along with her knowledge of our product and departments. Meredith will be more than happy to help you with any questions regarding your new or preowned BMW or MINI, scheduling service appointments, and any other questions you may have.

Lindsay has worked at The BMW Store for 3 years and is always working hard to help all of our customers. Lindsay's favorite BMW is the all-new X5! Lindsay will be more than happy to answer any questions regarding your current BMW or MINI, or help you find a client advisor to aid in the purchase of a new one!

Tesara has worked in customer care here at The BMW Store for three years and brings plenty of knowledge of our product and company to the Client Care Center team. Tesara will make sure your next service scheduling is as easy and smooth as you would expect from BMW.

Carrie has been with The BMW Store for about a year now but brings 8 years of customer service skills to her department. Carrie currently attends the University of Cincinnati and looks forward to a rewarding career with us. Carrie will always exceed your expectations with your customer care needs and will help you with any questions or scheduling problems you may have.

Gilliann has been hard at work racking up 10 years experience in the customer service industry. She is new to our Client Care Center, but is eager to assist you with any questions you may have. She is currently enrolled at the Art Institute of Cincinnati where she studies Fashion Design and in her spare time you can find her playing guitar, painting or designing clothes.

Rob has been with The BMW Store for almost 3 years now and enjoys working in his new position with the Client Care Team. He loves to play guitar, bass guitar, and plays drums in a local cover band. When he's not making music you can find him snowboarding and rock climbing. Rob has a degree from the University of Cincinnati in Marketing and is there to assist you with renewing your lease or with any other help you may need.

Shannon is fresh to The BMW Store but brings with him over 3 years experience in customer service. He has received an Associates Degree in Communications with Radio and Television from the International College of Broadcasting, which gives him the experience he needs to communicate well with customers. When he isn't at the store, you can find him rooting the Bengals on with his friends at home. Shannon is more than willing to provide you with great client care and will help you with any questions you may have.