Quality Management Systems
The BMW Store prides itself in being the only Tri-State BMW Center to be QMS qualified
BMW's program Quality Management Systems is a voluntary program that requires BMW Centers to thoroughly examine every operation, every procedure, and even every job description throughout the dealership. Each one is evaluated for improvement, and changes are made to increase effectiveness and efficiency. Finally, a complete record is written down into an operations manual that helps assure continuity. A continuing independent audit confirms that all systems are rigorously followed.
The BMW Store was the third BMW Center in the country to complete its QMS mission! Since our initial certification in 2002, we have been re-certified twice, once in 2004, and again in 2006.
QMS helps assure customers consistently have a positive experience in all their dealings with The BMW Store.