Scott Klein is the leader and manager for our excellent service department and is eager to make your next service experience better than you expect. Scott has been here at The BMW Store for several years and absolutely loves the BMW Z8. Scott was awarded the 2006 Gold Profiles Winner and will exceed all expectations.

A BMW Store veteran of 7 and a half years, Todd brings years of experience in the automotive industry. His favorite part about the Store is working and talking with the customers because many of them, like himself, have a unique passion for BMWs. Todd is sure to create a valuable experience for all of his customers, those new and those he’s been working with for years! When not working, Todd enjoys spending time on the golf course as well as lifting weights.

Eric is an ASE Certified Service Consultant with over 14 years of experience in the business. Eric is a graduate of Northern Kentucky University with a degree in business. Eric is passionate about music, sports, traveling, and high-speed boat racing. Eric will be more than happy to assist you with any of your BMW service needs and assures top quality and customer satisfaction!

Gene has been a service advisor here for just over two years. With over 10 years of experience in the automotive sales and service field, he’s more than qualified to help fulfill any of your service needs. Gene graduated from the University of Kentucky with a degree in English and a minor in Communication. His favorite author is William Faulkner, and outside of work he enjoys reading, mental sparring (in any subject except politics) and watching vintage kung fu movies.

Steve comes to the Store with 8 years of experience in the automotive industry. He is joining us as a Service Advisor for the Fast Service Team. Excited to start this new program at the Store, Steve is ready to assist in getting your car in and out of service, quicker. When not at the Store, youmay find Steve in his kitchen experimenting with his Culinary skills or outon the golf course soaking up some of our Cincinnati rays.

Tim considers himself an avid BMW enthusiast, dating back the past 5 years. Until recently, he has driven a Dinan 3 series which he built himself. A graduate of the University of Dayton with a Bachelors of Science in Biology, Tim found himself choosing the automotive field over medical school. Tim currently runs two service teams; Customer & Internal. The internal team preps new car deliveries & accessories as well as adheres to the strict BMWNA policies for certification. Feel free to contact Tim if you have any question pertaining to your Ultimate Driving Machine!

Jared recently graduated from the University of Northwestern Ohio in High Performance Automotive Technology. He has also worked on the other side of service and is an ASE Certified and MACS Certified Technician. He really enjoys modifying cars for increased performance in his spare time and is looking forward to the 135i's release.

Thomas absolutely loves automobiles and has been in the automotive sales and service industry since he was 16 years old. He went to St. Xavier High School and has an Associates Degree in Psychology from The University of Cincinnati. He loves all things BMW, especially M Series cars. Thomas has always strived to deliver the best customer service possible, and believes the most important thing is to give the customer the best value for the money they spend.

Chrissy is our newest Service Advisor and brings 5 years of experience in the automotive industry with her. While earning her degree at Eastern Michigan University in Telecommunications and Journalism, she was an NCAA Division I Women's Soccer player. While at home, she loves to play with all of her animals including 2 dogs and 2 cats. Chrissy one day dreams of owning a BMW M6 SMG with Dinan performance upgrades!