Paul Kolleck and Susan ward provided excellent service. Would recommend them anytime. They covered all the bases.

Jeremy Is One of the Reasons I Keep Coming Back to The BMW Store! I want to take a moment to personally recognize Jeremy in the service department at The BMW Store. It's easy to leave a review when something goes wrong, but I think it's just as important to recognize someone who consistently gets it right. Jeremy is one of those people who makes you feel like you're more than just another customer or service appointment. He genuinely cares about the people he works with, takes pride in what he does, and goes out of his way to make sure you're taken care of. Most recently, Jeremy helped with the service on my M3 Competition, and once again, he delivered the kind of experience that has earned my trust and loyalty. I never feel like I'm being rushed through the process or simply handed a set of keys and a bill. He takes the time to communicate, answer questions, and make sure I'm comfortable with everything. What stands out most to me is the relationship Jeremy has built with me as a customer. I know I can count on him, and that peace of mind means a lot when you're trusting someone with a vehicle you take pride in owning. I've purchased multiple BMWs from The BMW Store, including my recent i4, and while the vehicles themselves are certainly a reason I keep coming back, people like Jeremy are what truly make the difference. You can buy a BMW from a lot of places, but finding someone who takes a personal interest in making sure you're taken care of long after the sale is something special. Jeremy, I genuinely appreciate the way you do business, the pride you take in your work, and the way you treat me every time I come in. You've earned my trust, my respect, and my continued business. The BMW Store is fortunate to have you, and I'm fortunate to have someone I know I can count on when my vehicles need attention. Thank you for everything!

Outstanding Experience – Above and Beyond the Sale! I want to recognize George, Paul, and Jeremy at The BMW Store for an exceptional experience throughout the purchase of my new BMW i4, the trade of my X3 M40i, and the service on my M3 Competition. What really stood out was that this wasn't simply about selling me another vehicle. Making the switch from a gasoline-powered BMW to an EV was a significant decision, especially considering I drive approximately 600 miles a week. Rather than just focusing on getting the deal done, they took the time to walk through the numbers, evaluate charging options, look at charging locations and routes, and even help calculate the potential operating cost savings based on my actual driving habits. That level of attention and willingness to educate a customer goes well beyond what I would consider a typical dealership experience. In many ways, it felt as much like mentoring someone through the transition to electric ownership as it did purchasing a vehicle. They also went out of their way to work with me on the trade value of my X3, which I originally purchased from them, and provided outstanding service on my M3 throughout the process. That consistency across sales, trade-in, and service says a lot about how they value their customers and build long-term relationships. I've owned several BMWs over the years, and I appreciate working with people who understand that purchasing a vehicle is about more than just the transaction. It's about trust, transparency, and taking care of the customer before, during, and after the sale. George, Paul, and Jeremy absolutely delivered on all three. This is the kind of experience that earns repeat business and customer loyalty. I couldn't be happier with my new i4 or the experience that got me into it. Highly recommend The BMW Store and this team!

I’ve been going to this dealership for years. They have always provided great customer service. I will continue to use them in the future.

Scheduled to get car in for "recall" service work. Jeremy identified that service was on the horizon -so suggested i get that work done as well. (It saved me a trip in the near future). They also got the chip repaired that had occurred when car was in last year. Estimated a week to ten days. I had my car back in 3 days. Good communication.

Paul Kolleck and Susan Ward from the BMW Store in Cincinnati did an amazing job of making my auto pick up a fantastic experience. No hang ups, in and out efficiently, car in impeccable condition, finance steps as smooth as I've experienced and a takeaway bag of stuff.

What an amazing experience buying my 2027 BMW M3 Comp. Jonathan Kumar is top notch and highly recommend thus dealership. In fact I took my original allocation from Tri-County BMW dealership to Kenwood BMW store because they were that much more professional. Nothing but the best!!!

Great service always. The work is always impeccable. Joe is wonderful to work with in service, and always very helpful, knowledgeable, and thorough.

It's always a pleasure to work with Dean and Rick. We have had a great experience for more than 20 years! Everyone is so welcoming and helpful. Great team!

I just took delivery of BMW's new breakthrough EV, the iX3, from the BMW Store. Working with Emily and Ric, I ordered the car on May 6, the day that BMWUSA opened the order bank. Ric placed the order immediately, getting me near the front of the line in the USA. Emily was kind, knowledgeable, and professional keeping me informed on the car's progress from the factory in Europe to delivery to the dealership. This is my third purchase from The BMW Store since 2004. My buying experience was outstanding in every respect from ordering to trade-in to delivery on the first day allowed by BMWUSA. This dealership keeps getting better, with great people in every corner of the operation.

Mr. Corey Hart provided exceptional service, he adds value and a certain debonair; a touch of class to the company. Very well spoken, well dressed, very detailed oriented, extremely attentive, witty and business savvy. He assisted me through the entire process, even while doing his daily duties he remained consistent kept me abreast on the next steps of my vehicle, answered all of my questions. It truly shows he is true to his craft, a true people person. Iam very pleased to have had service completed at this dealership. If he were a salesman I would have purchased several vehicles from him already!

Easy drop off, communication,explanation of service issues and quick pick up. Luxury car experience.

Paul Kolleck is great! He makes the process easy! Also Susan Ward is the best!

Ice been a customer since 2003 without interruption. Great job again. Work completed same day… and done right the first time.

Great service and great product. There’s nothing else to say. I’d recommend Paul at the BmW store to anyone