What an awesome group of folks! Absolutely so impressed with this dealership. Emily was always accessible, always attentive, and always super kind. There aren't enough positive words I could heap on Emily. She is just awesome. Ric, and many others at The Store, were always professional and available to assist at any time. In the future, when I am ready for my next leased BMW, I will return to The BMW Store. I cannot imagine buying from any other dealer. And I just love my new BMW!!!

Read at DealerRater

We contacted Dean by chance to inquire about a new BMW X7 M50i for my wife since The BMW Store is closest to our home. He was terrific, and very knowledgeable. He knew everything about the options, and the interior choices. The process was outstanding, smooth and painless from start to finish. What more could you ask than a true professional experience from the start to delivery. She loves the vehicle!

Read at DealerRater

Dean did a great job for me. He made the process very easy with good communication. Susan is very knowledgeable about the current technology. Everyone I worked with at this dealership was top notch!

Read at DealerRater

Everyone we came in contact with were outstanding, very knowledgeable! Paul, Susan and Ric were amazing! We felt like we were apart of a family! All of them were there to help us not make us feel pressure or rushed. The purchase experience was quite quick and painless. We are very excited to be apart of the BMW family!

Read at DealerRater

Paul has been amazing over the last seven years. Great guidance over later 6 years

Read at DealerRater

Easy to work with. Very knowledgeable and straight forward and in and out with our new car very quickly! We will buy our next BMW from here for sure

Read at DealerRater

Mat was super and it was a pleasure working with all of them. I drove all the way from NC to pick up car that I found online. Everything was handled online and Mat was awesome! There was no hitch and I had to just come and pick up the car. I wish I was close by and if so I would definitely use them for all the servicing. Fabulous service and extraordinary salesman ship demonstrated by Mat. To top it all I got a really great deal on the car. Thanks Rahm

Read at DealerRater

I was very pleased with the fabulous service and help I received from Paul Kolleck and Susan Ward. It was great to work with them.

Read at DealerRater

I have had great a experience working with Tim Morrison--salesman extraordinaire, over the past few years, when leasing BMWs at The BMW Store. He is very professional in his manner and knowledgeable about his product line and is therefore helpful when choosing the correct vehicle. I trusted him so much that when it came time to pick out another lease vehicle, I leased a vehicle, even though I could not test drive it. Tim knew that I would be happy with it, and he was right, as we just bought-out the lease!!! I absolutely LOVE my X4 M40i, cannot ...

Read at DealerRater

Bought my new used car here with a trade in. It was a great experience. They gave me a good deal on my beater BMW trade in. Nick Norman helped me find my new car from the pick of the litter and then Jemar Dubose helped me finalize my financing. They gave me a good APR. Both went above and beyond making sure I was happy. Even put a bow on the top of my new car for the experience. I can get my car washed for free there 3 days a week. This is my 12th car purchase and by ...

Read at DealerRater

I can't say enough about the positive experience that I had with the BMW Store in general, and Emily Blose in particular. Emily knew the cars very well and acted more like a partner than a salesperson in helping me through the car purchase process.

Read at DealerRater

I had a great experience at this store! All and any questions or request I had..

Read at DealerRater

Emily was extremely helpful and patient when I had a question regarding on leasing. Her patience, knowledge towards BMW, and professionalism absolutely blowed my mind! Highly recommend Emily and the BMW Store!

Read at DealerRater

Jonathan Kumar was excellent! Super knowledgeable and patient! Absolute pleasure to have him as a sales professional!

Read at DealerRater

Very knowledgeable and very helpful and always quick to respond recommended service department for my need and answered the genius questions

Read at DealerRater

Jonathan Kumar provides EXCELLENT service. Helped me get the accessories I needed from parts for my new BMW.

Read at DealerRater

My sales representative, Jonathan Kumar, was quite helpful assisting me with the purchase of my new X5! Even when I forgot my appointment to finalize the deal, he called to inquire and arranged for a new appointment the same day.

Read at DealerRater

Was helped by my good buddy Kumar for at least 3-4 months on finding the perfect vehicle for me. Kumar did not disappoint and his whole team was very competent and friendly throughout the entire purchasing process. The Bmw Store is extremely hospitable with all the amenities they offer during and after your vehicle purchase. This was my first BMW purchase from a dealer, and it definitely won’t be the last. Thanks again Kumar, and team.

Read at DealerRater

The BMW Store is excellent. We have purchased multiple BMW’s at the dealership and the service is exceptional. Thanks to Johnathan Kumar for his professional help in ordering our new X3!

Read at DealerRater

Emily Blose and the whole team at the Store made my first BMW purchase easy! Good follow through and met expectations are two examples of what I experienced.

Read at DealerRater

Paul Kolleck and Susan Ward are great and treat me well each time I have come in to get a new BMW. Ric has also treated me well.

Read at DealerRater

I would like to start with the fact I began this process very stressed out. Between glass shops lying to me, taking my windshield out, putting the broken one back in, causing my windshield to be even more busted than it was. I finally decided to contact the service department directly. I was put in contact with Matt. Let me just say he was extremely knowledgeable and navigated through my stressed conversation like a champ! He scheduled an appointment, set up a loaner car and calmed me down (my windshield had been broken for over a month and getting worse ...

We have a 2017 x3. It’s our first BMW and the first time we’ve taken this vehicle to be serviced by the BMW Store. Deep down I was a little apprehensive about being serviced by a dealer. We had my other vehicle serviced by another dealer and had a really bad experience. We had the valet service with a loaner which was amazing. The driver was friendly and greeted us with a smile and we actually had a pleasant conversation while exchanging vehicles. Rodney and the service team were amazing. They were straight forward and transparent with no surprises. ...

Matt Carelock always helps me and this is the most professional and honest place i have ever dealt with. I really appreciate how they do business and highly recommend them

Great fast service! Very impressed with the video of my vehicle inspection! Top notch service!!

We purchased our X3 about 6 months ago and we’ve been impressed with the level of service and attention. From Tim in sales, to Jeremy in the service department, and everyone in between, they go above and beyond to ensure the customer is happy. We couldn’t be happier with BMW Store Cincinnati!

They have amazing service!! Matt and all the team help you in all you need!! 🤗 always come back happy!

Literally the best car buying experience I have ever had. Mat Schultz was awesome to work with. He explained everything to me in terms I could understand and never tried to force me into anything. Everyone that I dealt with in the buying process was friendly. It's nice to go to a honest car dealership. Thanks Lisa for referring me to Mat. I love my X3.

Everyone at The BMW store provides exceptional customer service. Julian from Sales is the absolute best Sales Person - he provides great insight and knowledge! Jeremy from the Service Department is very friendly and ensures that all the issues I have are taken care of in a timely manner and keeps me up to date.

This was my second visit for routine maintenance. Matt was professional and knowledgeable. Throughout the process, I received text messages with updates on my car and when it was ready for pickup. I also received a video of the technician explaining what work was being done and future recommendations. Thanks Matt, I appreciate the great service!!

I have leased or purchased 11 BMW’s from the BMW store. Service at point of sale is always great. The service department goes out of their way to meet your needs. As a BMW CCA member they always honor the 10% discount on parts and service. In addition they send you a 1 to 2 minute video inspection of your vehicle, commenting on condition and status of everything with any service recommendations. They are able to detect issues before they turn into disasters! Joe Gettler has been my service advisor for over 5 years and is top notch. Thanks for all you have done!

Service was great! Friendly, helpful and handled a recall as well as a few other small requests they did for me which they did not charge me for!

I took my car in for service As usual Matt was professional & knowledgeable in explaining what needed to be done Matt also showed me a video of what needed to be repaired Thanks Matt, I appreciate the service !!

Always a great experience...I love the BMW Store!!

Great service nice staff! They always do as promised even fixing other shops messes!

Great place all around. Great environment, great service.

Went in test drove. love it financed it , drove away in it I am very pleased and satisfied. Julian Lambert was my sales person he took very good care of me .

The Parts department is great ! Wonderful on helping you get the right part every time !

The staff was great Andre Bourne and in part I forgot his name but they were great everyone there had smiles on there face it felt so right 💪🏽💪🏽

Their customer services is Excellent

Stellar customer service! Friendly, knowledgeable staff. Timely maintenance appointments.

The car wash is amazing with complimentary beverages and snacks! Usually pretty quick on Mondays also!