Excellent and outstanding service overall, from sales to the service department. Emily was absolutely amazing. My experience was A+.

I set up an appointment ahead of time and they were ready for us with a car of our desire. The sales person did a thorough explanation of the systems, dashboard and all the goodies the car had to offer. The sales person then took us for a ride to show off the impressive power and handling of the vehicle! We then took a drive for ourselves and decided on next steps. The dealer didn’t have the options we wanted on the lot, so we ordered a custom build. Once the car was delivered, we arrived to a bow on the car in the showroom and we picked up our beauty. Paul was our sales person and is very personable, kind and knowledgeable. On delivery, Susan walked us through setting up our BMW account on the app and syncing to the car. She did a wonderful job explaining the ins and outs of the apps and walking around the car to show us everything worked as it should.

From the moment I walked in the door my experience was top notch. Everyone was pleasant to deal with, no pressure, and very helpful. We found the car I bought right away.

Everyone we dealt with was helpful, pleasant and knowledgeable. They helped us choose the car we wanted and then found it for us without a long wait. Explanations were clear and the closing process was smooth.

Everything about The BMW Store is EXCELLENT. My wife and I have now purchased 5 cars from them. On all 5 occasions, the experience was easy and enjoyable. Paul Kolleck and Susan Ward are AMAZING!!! And the most important part, the cookies are GREAT!!! Joe Gettler, in the Service Depart, is very knowledgeable and has always been incredibly dependable.

Great BMW dealership. Very responsive, and helpful. Ordered two custom cars with them and will be ordering more. Thank you for the great experience.

They did everything they said they would and did it well. The facility was clean, well designed an enjoyable place to look at all the cars. Keep it ip

Super easy transaction and a fair price! I purchased a pre-owned M3 from The BMW Store. Hank Stallings made this out of state transaction easy and smooth. Pricing was fair and Hank was very responsive to all of my questions. He seamlessly worked out post-sale needs such as shipping to my home and locating the second vehicle key. I'm sure it's even easier for local customers to buy from them. Thank you, Hank & team for a great experience.

I have been buying vehicles for 46 years, this vehicle purchase and my trade in transaction was the most pleasant experience by far. Could not have been more pleased. I highly recommend that anyone who is going to purchase a BMW start at The BMW Store.

Very thorough staff and Emily was stellar. They kept me informed about the build and arrival of my new X3. If you are interested in a BMW in Cincinnati this IS the dealership to explore.

I’m happy to write this review because my experience with The BMW Store was truly outstanding. Even more impressive was my sales associate, Matt Swartz. Living about 214 miles away, I was initially hesitant about purchasing a vehicle without seeing it in person—especially since I was particular about the color. I was looking for a maroon shade, not a bright red, and Matt went above and beyond to give me peace of mind. He thoughtfully parked the vehicle next to a true “red” BMW and sent me photos so I could clearly see the difference. That level of attention to detail meant a lot. Matt was knowledgeable, kind, and incredibly patient throughout the entire process. Thanks to him, the purchase was seamless from start to finish. Everyone I interacted with at the dealership was friendly and professional. I would absolutely recommend The BMW Store—and especially Matt Swartz—for anyone considering a BMW. They made what could have been a stressful, long-distance purchase into an enjoyable and confident experience.

This was a super smooth and fairly quick experience from the initial placing of my special order X1, obtaining a value on my trade, followed by pickup of my vehicle in the timeframe stated. I will return to the BMW Store if/when I am ready for a 4th! Also special thanks to Susan for the time spent with me going over all of the new bells and whistles my new vehicle offers. This is my third BMW, and it never disappoints!

Paul was extremely knowledgeable, patient and accommodating during the sales process. I felt comfortable with my decisions and I never felt pressured. Susan guided me through the technology and digital features of the car. She also was extremely knowledgeable and patient.

This is my second BMW. I upgraded to an X3 from an X1. Great service and quality of a car. I cannot say enough about how I was taken care of and the expedience of the service and salesman.

Great experience. I gave Emily the description of the i4 I was interested in, she located one exactly to my specs in Baltimore. In less than 10 days I had the car. The financing was excellent and both the sales person and the finance person gave me recommendation on how to structure the payments that saved several thousand bucks. The instruction on how to operate the electric BMW were thorough. Everyone was helpful and cheerful without pressure.