I had an extremely disappointing experience attempting to purchase a BMW M850i from BMW Store Cincinnati. The vehicle was advertised as a Certified Pre Owned BMW, yet upon inspection it had multiple cosmetic defects, including noticeable dents and scratches that should have been addressed before being offered as a premium certified vehicle. When I brought these issues to the attention of the dealership, I was told they would not repair them prior to delivery. Because of the condition of the vehicle, I attempted to negotiate a reasonable adjustment to the price. I was not asking for anything unreasonable, only consideration for the damage that the dealership was unwilling to correct. Instead of working toward a solution, the dealership took a completely inflexible position. What made the experience even more frustrating was that after trying to negotiate in good faith, I was effectively told they would not sell me the vehicle. At no point was there any meaningful effort to address the condition concerns, discuss repairs, or reach a compromise. The attitude seemed to be that I should pay their asking price exactly as is, regardless of the vehicle’s condition, or walk away. My interactions with Hank, George, and Rich left me with the impression that customer satisfaction was not a priority. Rather than working to earn a customer’s business on a high end vehicle purchase, they appeared more interested in defending the asking price of a damaged vehicle and shutting down any discussion. Buying a luxury vehicle should be a professional and customer focused experience. Instead, I was met with indifference, unwillingness to address legitimate concerns, and ultimately a refusal to work with a serious buyer. I ended up taking my business elsewhere. This was, without question, the worst experience I have ever had at a dealership. From the salesperson to the sales manager to the general manager, I was met with arrogance, dismissiveness, and what I believe was a lack of transparency throughout the process. At no point did anyone seem interested in earning my business or addressing reasonable concerns about the vehicle’s condition. I would strongly encourage prospective buyers to inspect any vehicle carefully and make sure the dealership’s definition of Certified aligns with their own expectations before making a purchase decision. Buyer beware.

We bought our first BMW in 1997, from The BMW Store. Highly recommend this dealership! The customer service is phenomenal!!

Service was prompt and thorough. Contact was very professional. The video of my car was a nice touch.

Excellent service, Paul was very informative and very knowledgable,very courteous, I would recommend him to any of my family

Julian Lambert was very helpful and George Hubbard, CPO Sales Director, finalized a good deal and was helpful throughout the process. My 2024 i4 is like new. I'm impressed with the efficiency of the entire sales process including BMW Financing. Special thank you to Jemar DuBose in that department.

I've been bringing my vehicles to the BMW Store for more than a decade. I always receive top-notch service. My service provider, Joe G. always provides good communication about any issues my car may have. I also appreciate the video provided which goes over the checks and service recommendations. I would highly recommend the BMW Store

John Beam was outstanding! He was very knowledgeable and extremely helpful in our purchase of a vehicle. I would most definitely work with him in the future if the opportunity presents itself.

Top notch... total pros! This is my 2nd car with Paul Kolleck. He makes things very easy... and that is important to me!

Paul did an outstanding job from start to finish. The process of ordering the car and taking delivery was seamless. When taking delivery, Susan did a great job explaining the features of the I5. Taking the time to connect our IPhones was very helpful. Love the car! Best, Randy and Ron

George was extremely helpful and straightforward, It was the best experience at a dealership i have ever had.

Emily was great and helpful. She kept on top of my request and made sure everything was completed as planned. Also she followed up with me after delivery.

I have used the BMW Store for many years. Their service is ALWAYS EXCELLENT.and accommodating—even for an unscheduled visit (breakdown or such). Thank you BMW Store!

I purchased a used Lexus at the BMW Store thru their sales associate John Beam who was wonderful to work with. This was a very impressive operation and process in every respect.

Working with The BMW Store is always a great experience. Paul, Susan and everyone are a joy to work with.

My many thanks to Jeremy who provided quick attention and service after an unexpected pothole impact. Greatly appreciate the help, timely communication, and quick resolution.