Drove two hours to purchase the wife a new X5 with the options and color she wanted. Worked with the sales rep Jonathan Kumar, and was listed as the BMW Genius, and he was just that. Walked through all the features of the car, took care of a lot of the paperwork before hand, answered ALL the questions we had, and was patient. The dealership was extremely accommodating, helped with our two kids and showed them where to hang out and offered them snacks and drinks while we finalized everything. John spent time showing my son the M cars in ...

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Impressed is an understatement! Emily Blose created an absolute first class experience. From start to finish, I felt that my voice was heard and needs were understood. The BMW Store creates a boutique consultative feel that leaves you knowing you made an excellent decision. Eric in finance was also an amazing resource and made sure I understood all my options (the most seamless finance experience I’ve experienced to date). Susan was informative and intuitive and addressed every concern. I couldn’t be happier with my experience and decision. I truly feel as though The BMW Store is a family. ...

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Hi, The purchase & delivery of my new X3 couldn’t have been any better. I got so lucky to have my perfect build come in 2 days later on a truck! Paul Kolleck was awesome as was his colleague Susan Ward that showed me all the features of the X3. Thanks BMW Store team for getting me back to the BMW family! Regards, Benita Ross

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Dean Stathes was my sales person. He was very professional and very helpful in finding me the perfect car. He and Susan (the BMW genius) were very helpful and I would highly recommend hthem both.i

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Great experience. Paul Kolleck and Susan Ward could not have made the process easier. Went in for a pre-lease inspection and left with a new car.

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Mr. Kumar was very professional and helpful while helping me find the right vehicle to fit my needs. I would recommend him to anyone in the market looking for a new or used BMW.

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Very good experience all around. Jonathan was friendly, helpful, and patient. I was looking for a smaller SUV with all the bells and whistles. The X3 was the most comfortable of the 10 brands I drove that week and Jonathan was just the guy to point out all the technical details of the features as we ran the test drive. Susan followed up with an individualized detailed introduction to the specific car when I returned for the purchase. Jonathan has also followed up and answered several questions after the sale. Thank you for helping to make this an easy decision.

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We have a 2017 x3. It’s our first BMW and the first time we’ve taken this vehicle to be serviced by the BMW Store. Deep down I was a little apprehensive about being serviced by a dealer. We had my other vehicle serviced by another dealer and had a really bad experience. We had the valet service with a loaner which was amazing. The driver was friendly and greeted us with a smile and we actually had a pleasant conversation while exchanging vehicles. Rodney and the service team were amazing. They were straight forward and transparent with no surprises. ...

Exceptional service without a doubt he was very attentive to my needs her was very detailed in being able to show me how things worked

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Jonathan Kumar was my salesman! I would definitely recommend him. He made my buying experience so easy! He was extremely knowledgeable and helpful throughout the process!

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All the people were very professional and friendly. Paul and Susan have answered our questions in a timely fashion. The other people that we have had contact were also very willing to assist us.

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Paul Kolleck and Susan Ward made this experience truly special. They covered all bases fully, and even allowed me a loner care while waiting for my car to be built and delivered. Thank you so much Paul and Susan!

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I thoroughly enjoyed my purchase experience at the BMW Store. There was no pressure to buy. I had a X-3 (2021) built and it only took three weeks for delivery. I was surprised at the short turnaround since we are currently in a pandemic. Some of the other auto manufacturers are experiencing significant delivery delays. The staff was friendly, professional, and courteous. I got all of my questions answered. I am happy with my vehicle choice and this dealership.

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I worked with Paul Kolleck and after sitting down for a few minutes literally asked: "Did we just have the easiest car buying experience, ever?" Short answer is yes, and delivery was a breeze with Susan doing a great job explaining the huge amount of features available. Will be back.

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Outstanding group of folks at the BMW store. Starting with a great product of course, and they work together as a team. They made sure we got the best possible deal. No pressure, good advice on selections, and financing was a breeze. Everyone we dealt with there, including especially the service department, have been similarly expert and professional. Special shout out to Paul Kolleck, Susan Ward, Ric Koresky and Eric Fender.

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The dealership lives up to everything you would expect from a BMW product. Our Client Advisor, Emily Blose, was outstanding throughout the entire ordering process, kept us up to date on our vehicle status, and has excelled throughout the car delivery and even after we took delivery. Highly recommend the dealership and Emily!

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Jonathan has given us great service and very patient, thorough instruction. He was more that willing, even months after we had purchased, to meet with us again to understand the car's various features. I would highly recommend Jonathan to anyone interested in purchasing a car at the BMW store!!

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Matt Carelock always helps me and this is the most professional and honest place i have ever dealt with. I really appreciate how they do business and highly recommend them

Rodney in service has always been a pleasure to work with. Jonathan Kumar was a first time for me. I think he did a commendable job for a young salesperson. In all, everyone was very helpful.

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Great fast service! Very impressed with the video of my vehicle inspection! Top notch service!!

We purchased our X3 about 6 months ago and we’ve been impressed with the level of service and attention. From Tim in sales, to Jeremy in the service department, and everyone in between, they go above and beyond to ensure the customer is happy. We couldn’t be happier with BMW Store Cincinnati!

This was my first purchase from the BMW store, but I will likely be back for a second in the future. The sales process with Dean Stathes was excellent and Susan Ward did an excellent job walking me through all the details of the car.

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They have amazing service!! Matt and all the team help you in all you need!! 🤗 always come back happy!

We had a great experience with the sales and support at the BMW store. Jonathan Kumar helped us try out a 330, and X3, and a 340. When he wasn't available, Emily Blose stepped right in and made sure our questions were answered. Susan Ward was our delivery and after sale Genius - she is amazing! Jemar DuBose helped us through all the paperwork. This was our first purchase from the BMW store but, based on our experience, won't be the last.

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This is my first BMW, an X3, and I love it. I had a great sales process with Jonathan Kumar. Jonathan lives and breathes BMW and his passion for the brand comes through. He set my car up for me so that all the major functions were fully available before I drove off the lot and he took the time to explain in detail the features of my car. I highly recommend The BMW Store, and Jonathan in particular.

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This is my second and NOT last purchase of a BMW from the BMW Store. The took care of me throughout the entire ordering process as I wanted exactly what I wanted on my new M340i. Both Dean Stathes and Susan Ward made the entire process easy! Thanks!

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Literally the best car buying experience I have ever had. Mat Schultz was awesome to work with. He explained everything to me in terms I could understand and never tried to force me into anything. Everyone that I dealt with in the buying process was friendly. It's nice to go to a honest car dealership. Thanks Lisa for referring me to Mat. I love my X3.

Everyone at The BMW store provides exceptional customer service. Julian from Sales is the absolute best Sales Person - he provides great insight and knowledge! Jeremy from the Service Department is very friendly and ensures that all the issues I have are taken care of in a timely manner and keeps me up to date.

This was my second visit for routine maintenance. Matt was professional and knowledgeable. Throughout the process, I received text messages with updates on my car and when it was ready for pickup. I also received a video of the technician explaining what work was being done and future recommendations. Thanks Matt, I appreciate the great service!!

I have leased or purchased 11 BMW’s from the BMW store. Service at point of sale is always great. The service department goes out of their way to meet your needs. As a BMW CCA member they always honor the 10% discount on parts and service. In addition they send you a 1 to 2 minute video inspection of your vehicle, commenting on condition and status of everything with any service recommendations. They are able to detect issues before they turn into disasters! Joe Gettler has been my service advisor for over 5 years and is top notch. Thanks for all you have done!

Service was great! Friendly, helpful and handled a recall as well as a few other small requests they did for me which they did not charge me for!

I took my car in for service As usual Matt was professional & knowledgeable in explaining what needed to be done Matt also showed me a video of what needed to be repaired Thanks Matt, I appreciate the service !!

Always a great experience...I love the BMW Store!!

Great service nice staff! They always do as promised even fixing other shops messes!

Great place all around. Great environment, great service.

Went in test drove. love it financed it , drove away in it I am very pleased and satisfied. Julian Lambert was my sales person he took very good care of me .

The Parts department is great ! Wonderful on helping you get the right part every time !

The staff was great Andre Bourne and in part I forgot his name but they were great everyone there had smiles on there face it felt so right 💪🏽💪🏽

Their customer services is Excellent

Stellar customer service! Friendly, knowledgeable staff. Timely maintenance appointments.

The car wash is amazing with complimentary beverages and snacks! Usually pretty quick on Mondays also!

A lot of dealerships talk about providing excellent customer service but very few will do what is best for the customer. Greg Clark, has set a bar that few (if any) will ever pass. I travel every week for work and live 45 minutes from the dealership. So spending half a Saturday to get my car serviced is lowest priority. After speaking with Greg, he had my car picked up from the airport, serviced and dropped back off all before I got back in town. Picture of my new valet ticket texted to me for a smooth pickup. A true frictionless ...