Great fast service! Very impressed with the video of my vehicle inspection! Top notch service!!

We purchased our X3 about 6 months ago and we’ve been impressed with the level of service and attention. From Tim in sales, to Jeremy in the service department, and everyone in between, they go above and beyond to ensure the customer is happy. We couldn’t be happier with BMW Store Cincinnati!

This was my first purchase from the BMW store, but I will likely be back for a second in the future. The sales process with Dean Stathes was excellent and Susan Ward did an excellent job walking me through all the details of the car.

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They have amazing service!! Matt and all the team help you in all you need!! 🤗 always come back happy!

We had a great experience with the sales and support at the BMW store. Jonathan Kumar helped us try out a 330, and X3, and a 340. When he wasn't available, Emily Blose stepped right in and made sure our questions were answered. Susan Ward was our delivery and after sale Genius - she is amazing! Jemar DuBose helped us through all the paperwork. This was our first purchase from the BMW store but, based on our experience, won't be the last.

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This is my first BMW, an X3, and I love it. I had a great sales process with Jonathan Kumar. Jonathan lives and breathes BMW and his passion for the brand comes through. He set my car up for me so that all the major functions were fully available before I drove off the lot and he took the time to explain in detail the features of my car. I highly recommend The BMW Store, and Jonathan in particular.

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This is my second and NOT last purchase of a BMW from the BMW Store. The took care of me throughout the entire ordering process as I wanted exactly what I wanted on my new M340i. Both Dean Stathes and Susan Ward made the entire process easy! Thanks!

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Sales process was excellent. Service Dept. is great. Jonathan Kumar did an excellent job with selecting the right vehicle, explaining everything and with the whole sales process.

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The BMW Store has always taken great care of me. I’ve purchased 2 cars from them so far, and will likely purchase my next car from them as well. Great sales team, great service team, great all around. This is what the BMW buying and owning experience should be like.

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Literally the best car buying experience I have ever had. Mat Schultz was awesome to work with. He explained everything to me in terms I could understand and never tried to force me into anything. Everyone that I dealt with in the buying process was friendly. It's nice to go to a honest car dealership. Thanks Lisa for referring me to Mat. I love my X3.

I'm on my third car from the BMW Store and love working with this company. Dean does a great job of consultative selling. Susan is so knowledgeable about all things BMW, and Rodney crushes it in service. It never crossed my mind to look any place else when it was time to buy again.

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Everyone at The BMW store provides exceptional customer service. Julian from Sales is the absolute best Sales Person - he provides great insight and knowledge! Jeremy from the Service Department is very friendly and ensures that all the issues I have are taken care of in a timely manner and keeps me up to date.

I originally came into the dealer to look at a 3 series and ended up falling in love with a used 430i GranCoupe that was in the showroom instead. Julian, the salesman I worked with, was very friendly, helpful and was very knowledgeable of the car and answered any questions I had. Julian was even willing to come into work the next day, on his off day, to help me buy the car so it would work around my schedule. The car buying process at this dealer went smoothly and I couldn’t ask for a better car and better service!

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This was my second visit for routine maintenance. Matt was professional and knowledgeable. Throughout the process, I received text messages with updates on my car and when it was ready for pickup. I also received a video of the technician explaining what work was being done and future recommendations. Thanks Matt, I appreciate the great service!!

Great experience with Dean and the dealership. Great walk through of options, good deal on pricing, and excellent delivery of my new car. Highly recommend!

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Mat was terrific to work with. He was very helpful all through the buying process. I would highly recommend him! Everyone at the dealership was friendly and very helpful.

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Mat was great to work with. This was my second visit to The BMW Store and he was very helpful with info during my initial visit and several follow up emails. When I returned to test drive and then purchase the 2017 CPO X1 he again made the purchase process easy and more importantly, enjoyable. I would definitely consider Mat and The BMW Store my first place to shop for a BMW in the future.

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We had a great experience from our first contact through the pickup of our vehicle. Paul was responsive, Susan is so knowledgeable and trained us on the features, and took my follow up questions and responded quickly. Little things like the personal touch from the general manager and the finance manager we positive experiences. I look forward to working with this dealership and these folks over the years. Highly recommend this dealership.

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I have leased or purchased 11 BMW’s from the BMW store. Service at point of sale is always great. The service department goes out of their way to meet your needs. As a BMW CCA member they always honor the 10% discount on parts and service. In addition they send you a 1 to 2 minute video inspection of your vehicle, commenting on condition and status of everything with any service recommendations. They are able to detect issues before they turn into disasters! Joe Gettler has been my service advisor for over 5 years and is top notch. Thanks for all you have done!

I came in to drive an M240, ended up buying a 330i. John was very helpful during the whole process. No pressure to buy a car. It was a very smooth transaction.

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This is the second BMW we have purchased from Dean. He is attentive while not being pushy. He knows his product as well as that of his competition. I like that if he doesn’t know an answer he’ll say so and promptly find the answer. Overall a very good experience working with him.

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Service was great! Friendly, helpful and handled a recall as well as a few other small requests they did for me which they did not charge me for!

I'm now on my 6th X3 - all from the BMW Store. I've never been disappointed in the great service and no-pressure sales and support provided by the team at the dealership, particularly my sales associate - Julian. He has always provided great service and follows up after the sale. Thanks to Julian and the fantastic service department team. JD also makes the financing step painless and efficient.

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You beat my Mercedes experience by a bunch! I am very pleased with my 5 series BMW! Your facilities are very pleasing. I wish my prior car was a BMW also.

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I took my car in for service As usual Matt was professional & knowledgeable in explaining what needed to be done Matt also showed me a video of what needed to be repaired Thanks Matt, I appreciate the service !!

The BMW Store had the selection I was looking for and I found the people were professional, straight forward and not high pressure. I happy with my experience.

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Thank you Ric, Susan and Paul for simplifying the car buying process. Susan set up my car perfectly and showed me all the features available.

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An excellent experience from start to finish. No pressure tactics. Took the time to understand what we were looking for and then educated us on what they could offer. Every facet exceeded our expectations.

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The BMW store Cincinnati was amazing!!! I had the pleasure of meeting with Tim Morrison who were very helpful, and did the great job. I did most of the leg work remotely over phone which included email and phone calls. Tim searched for and made the exact car I wanted at a great price. also made sure to show me all the ins and outs of my car before driving off the lot. He even contacted me a few times to see how things were going and if I had any questions. I had an overall great experience at The ...

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Excellent experience overall at this dealership. Have bought three cars here. Sales staff professional and courteous. Service has been good overall. Valet loaner service is exceptional. Sometimes difficult to get through on phone without leaving voicemail but responsive once you get through. Would recommend this dealership.

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Always a great experience...I love the BMW Store!!

Great service nice staff! They always do as promised even fixing other shops messes!

Great place all around. Great environment, great service.

Went in test drove. love it financed it , drove away in it I am very pleased and satisfied. Julian Lambert was my sales person he took very good care of me .

The Parts department is great ! Wonderful on helping you get the right part every time !

The staff was great Andre Bourne and in part I forgot his name but they were great everyone there had smiles on there face it felt so right 💪🏽💪🏽

Their customer services is Excellent

Stellar customer service! Friendly, knowledgeable staff. Timely maintenance appointments.

The car wash is amazing with complimentary beverages and snacks! Usually pretty quick on Mondays also!

A lot of dealerships talk about providing excellent customer service but very few will do what is best for the customer. Greg Clark, has set a bar that few (if any) will ever pass. I travel every week for work and live 45 minutes from the dealership. So spending half a Saturday to get my car serviced is lowest priority. After speaking with Greg, he had my car picked up from the airport, serviced and dropped back off all before I got back in town. Picture of my new valet ticket texted to me for a smooth pickup. A true frictionless ...

Whole process was a breeze!!!! Great service!