Overall experience was great. Everyone knew there product well, was helpful, and easy to work with

I had issues with the delivery schedule , and I thought the BMW store were very fair in the handling of this, and I was very happy with the service Paul kolleck provided

I have purchased cars from this dealership for over 30 years and have always been very pleased with the attention I get and the service after I acquire the car

The BMW Store is always professional, helpful and friendly. True pros like Paul and Susan, made buying a new X5 easy, hassle-free, and enjoyable.

Amazing experience from start to finish! Paul and Susan truly helped make it a fun car purchase!

Fair, honest and quick to return calls. What is this minimum stuff. Makes you look desparate

Always great to work with Paul and Susan and everyone at the bmw store. Great experience

Great experience from start to finish. Paul Kolleck was very professional during the sales process and Susan Ward was incredibly knowledgable when teaching me about the vehicle. Highly recommend this dealership.

I purchased my car from Paul Kolleck and Susan Ward taught me how to operate it. Both of them were terrific.

The BMW store is great to work with, especially Dean! I have purchased 2 vehicles from him and he makes the experience so pleasant. I appreciate how much he cares that you feel valued in the purchasing process.

The whole experience was professional, their commercial team was very responsive to any / all questions.

I am on my third new BMW X7 from the BMW Store in Cincinnati. They are the absolute best! They truly do care that you have an excellent experience starting from the initial selection process, through the acquisition, and with all of the subsequent auto maintenance. They take the time to build the type of trusting and sincere relationships that result in repeat purchases. They also care about the greater Cincinnati community and have supported causes that help the region become stronger. There is no better dealership.

Super easy process that didn’t waste a lot of my time and energy. Paul and Susan were great.

Paul Kolleck is the consummate professional when it comes to customer service at an auto dealership. This is our 3rd X3...but my wife wanted to check out Audis, Volvos, and Mercedes Benz before committing to another BMW. Not only was the X3 better than its competitors, but Paul's helpful advice and interactions set him head and shoulders above any other person we dealt with at other dealerships. Susan Ward helped us understand all the bells and whistles on this car: she patiently worked with my wife to custom tailor all of the features so it feels like its designed just for her.

This has been one of the best dealer experiences I have had. Everyone was prepared and extremely knowledgeable. My sales contact Paul Kolleck was nothing short of outstanding. Thank you BMW for this great experience