Emily Blose and the whole team at the Store made my first BMW purchase easy! Good follow through and met expectations are two examples of what I experienced.

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Paul Kolleck and Susan Ward are great and treat me well each time I have come in to get a new BMW. Ric has also treated me well.

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This is one of my best sales experience. I am well pleased with the professionalism and exceptional service extended to me.

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Paul Kolleck as well as the rest of the team from the BMW Store make every part of the purchase experience smooth and straightforward. Jemar DuBose is organized and efficient and streamlines the paperwork process nicely in the Finance Department. I have purchased many cars from this dealership over the years and will continue to bring my business to them each and every time.

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I was very happy with my experience at The BMW Store. With ongoing production issues in the current climate, it took longer than expected to receive my new car, but Amy kept me updated on the progress, and managed to source a car that was an upgrade on the original. The process of my first visit, to picking up the car, was seamless and everyone I dealt with was friendly and professional.

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We recently purchased a certified 2019 X5 from the dealership. It was delivered to us in like new condition and the operating instructions were explained clearly. I have driven nothing but BMW’s since 1983 and this was one of the best dealer experiences i’ve had. Working with Emily B. and her team was great! Michael W.

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We purchased a Certified Pre-Owned BMW that we located online from The BMW Store. Despite living out of state, we felt very comfortable working with John and Jemar and found the sales process to be very efficient and straightforward.

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I recently purchased my third BMW from The BMW Store & I couldn't be happier. Dean did an outstanding job in helping me order just the perfect car for me & I love it! Great dealership with excellent service.

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My purchase experience with The BMW Store was great. First of all, they had the best selection of CPO and Pre-Owned BMWs in a 200 mile radius and had the best pricing and service. They were flexible and easy to deal with with ZERO pressure. I am very happy with my purchase experience. I would highly recommend The BMW Store and my sales associate, Jonathan Kumar.

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Very professional and straightforward process. This is 3rd BMW purchased from the BMW store. This vehicle is unique and was manufactured and delivered as promised despite the global supply chain noise / chip shortage headlines. Very much appreciate the service and personal attention from Paul and Susan.

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We just purchased our 5th BMW. This was our first experience with The BMW Store. Not only were they professional and courteous but they clearly had our best interest at heart in making sure we got the very best deal. Our car arrived much quicker than we had thought and it was perfect. We will recommend them to our friends and will go back!

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The BMW Store provided a great experience purchasing our first BMW….very pleased. No pressure at all, only a desire to help us get what we wanted. If you are in the market for a BMW, give Paul Kolleck a call. He was fantastic to work with.

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Paul Kolleck a top notch sales rep that I recommended

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Terrific service and support from Paul and Susan. This is our first BMW and they walked us through every step. And we LOVE the car!!

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Dating back to 2000 I have bought 8 cars from the BMW Store. The service you get is professional and excellent and it is has not changed in all these years. It was an absolute pleasure to work with Ric again in securing my 2021 530 xDrive. Special thanks to Dean and Susan as well for their assistance. There is not a better place to buy a BMW in Cincinnati.

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Susan and Paul were fantastic and made or sing my car a great experience

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I had the pleasure of buying my BMW X6 and I could not have been more pleased with the customer service that Johnathan provided. His consistent follow-up and before and after purchase of my vehicle don't go unnoticed. I have already told several friends about him. Thanks again Johnathan

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Emily was wonderful to work with and was very professional. Answered all of our questions and showed great patience while we tried to decide what color vehicle we wanted. The rest of the staff were very responsive.

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Paul was exceptional to work with regarding the selection and delivery of our new car. Very engaging, professional and efficient. Well done and thank you!

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Been a repeat customer for 13 years. Great people to work with No pressure ssles

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I would like to start with the fact I began this process very stressed out. Between glass shops lying to me, taking my windshield out, putting the broken one back in, causing my windshield to be even more busted than it was. I finally decided to contact the service department directly. I was put in contact with Matt. Let me just say he was extremely knowledgeable and navigated through my stressed conversation like a champ! He scheduled an appointment, set up a loaner car and calmed me down (my windshield had been broken for over a month and getting worse ...

We have a 2017 x3. It’s our first BMW and the first time we’ve taken this vehicle to be serviced by the BMW Store. Deep down I was a little apprehensive about being serviced by a dealer. We had my other vehicle serviced by another dealer and had a really bad experience. We had the valet service with a loaner which was amazing. The driver was friendly and greeted us with a smile and we actually had a pleasant conversation while exchanging vehicles. Rodney and the service team were amazing. They were straight forward and transparent with no surprises. ...

Matt Carelock always helps me and this is the most professional and honest place i have ever dealt with. I really appreciate how they do business and highly recommend them

Great fast service! Very impressed with the video of my vehicle inspection! Top notch service!!

We purchased our X3 about 6 months ago and we’ve been impressed with the level of service and attention. From Tim in sales, to Jeremy in the service department, and everyone in between, they go above and beyond to ensure the customer is happy. We couldn’t be happier with BMW Store Cincinnati!

They have amazing service!! Matt and all the team help you in all you need!! 🤗 always come back happy!

Literally the best car buying experience I have ever had. Mat Schultz was awesome to work with. He explained everything to me in terms I could understand and never tried to force me into anything. Everyone that I dealt with in the buying process was friendly. It's nice to go to a honest car dealership. Thanks Lisa for referring me to Mat. I love my X3.

Everyone at The BMW store provides exceptional customer service. Julian from Sales is the absolute best Sales Person - he provides great insight and knowledge! Jeremy from the Service Department is very friendly and ensures that all the issues I have are taken care of in a timely manner and keeps me up to date.

This was my second visit for routine maintenance. Matt was professional and knowledgeable. Throughout the process, I received text messages with updates on my car and when it was ready for pickup. I also received a video of the technician explaining what work was being done and future recommendations. Thanks Matt, I appreciate the great service!!

I have leased or purchased 11 BMW’s from the BMW store. Service at point of sale is always great. The service department goes out of their way to meet your needs. As a BMW CCA member they always honor the 10% discount on parts and service. In addition they send you a 1 to 2 minute video inspection of your vehicle, commenting on condition and status of everything with any service recommendations. They are able to detect issues before they turn into disasters! Joe Gettler has been my service advisor for over 5 years and is top notch. Thanks for all you have done!

Service was great! Friendly, helpful and handled a recall as well as a few other small requests they did for me which they did not charge me for!

I took my car in for service As usual Matt was professional & knowledgeable in explaining what needed to be done Matt also showed me a video of what needed to be repaired Thanks Matt, I appreciate the service !!

Always a great experience...I love the BMW Store!!

Great service nice staff! They always do as promised even fixing other shops messes!

Great place all around. Great environment, great service.

Went in test drove. love it financed it , drove away in it I am very pleased and satisfied. Julian Lambert was my sales person he took very good care of me .

The Parts department is great ! Wonderful on helping you get the right part every time !

The staff was great Andre Bourne and in part I forgot his name but they were great everyone there had smiles on there face it felt so right 💪🏽💪🏽

Their customer services is Excellent

Stellar customer service! Friendly, knowledgeable staff. Timely maintenance appointments.

The car wash is amazing with complimentary beverages and snacks! Usually pretty quick on Mondays also!