Always a great experience at The BMW Store! I would never go anywhere else! From sales, to service, to finance, always top notch experiences every time.

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Paul was a great person to answer my questions and help me with my selection. The dealership was very clean and enjoyable to view cars.

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Emily was amazing. I started off browsing and evaluating a few different luxury SUVs from different makers. She helped me identify exactly what I was looking for and over the next month and a half she alerted me whenever a vehicle that met my criteria was available. Her customer service was extraordinary and greatly contributed to my decision to purchase my BMW X3. I really love my new vehicle and would highly recommend The BMW Store to anyone looking to purchase a top notch, luxury automobile.

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Buying a new car is usually requires a great deal of effort to get exactly what you want. After the acquisition, you often feel that you should have been more prepared and informed about model availability, options, current sale pricing, features, etc. I just purchased a new vehicle from The BMW Store in Cincinnati and, by far, had the best car buying experience of my life. The salesman was professional, knowledgeable, informative, and made me feel like I was a lifelong friend asking for advice. I ended up with exactly what I wanted at the price I expected to pay. ...

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I would like to start with the fact I began this process very stressed out. Between glass shops lying to me, taking my windshield out, putting the broken one back in, causing my windshield to be even more busted than it was. I finally decided to contact the service department directly. I was put in contact with Matt. Let me just say he was extremely knowledgeable and navigated through my stressed conversation like a champ! He scheduled an appointment, set up a loaner car and calmed me down (my windshield had been broken for over a month and getting worse ...

I cannot speak highly enough of Matt Harless, the Sales Manager of The BMW Store. We drove with our son from Michigan to purchase a used vehicle from this store because of their high ratings. When presented with a problem, with the used vehicle that was purchased from this store, they corrected the problem immediately. It is a sign of integrity that they stand behind what they are selling and will go the extra mile to make sure their customers are happy. I highly recommend this dealership. Integrity in a dealership is extremely hard to come by and I am ...

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Wonderful service and responsiveness by Dean to all questions and concerns. Very professional. Meticulous attention to detail on the day I took receipt of the car, including a careful and thorough walkthrough of all car features by Susan. After purchasing the car, received several follow-up calls to ensure all my needs were being met. Great work team!

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Paul was an absolute pleasure to work with and kept me in the loop every step of the way on my order - I look forward to working with him and the BMW Store again!

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My experience at The BMW has been a positive experience. I received excellent service from Paul Kolleck and Susan Ward and I recommend them. This is my first BMW and I am very pleased with the purchase.

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Thanks Emily Blose, for providing me not only excellent customer-service but EXCEPTIONAL customer service! Thanks for listening to my wants and delivering them! Amy Ludlum (my BMW genius) and Jemar Dubose(Finance) were also very customer-centric! In fact, all of the staff was very welcoming! Thanks BMW Store for providing me the ULTIMATE Experience!!!!!!

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Excellent service. Car arrived when promised. Paul was a great salesman and kept me appraised of the progress of the car build and delivery. Would definitely buy a car from him again.

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The BMW Store truly went above and beyond for us with this purchase.

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I drove 2 hours to look at a BMW 540i that I had found online. However, when I arrived I was told that it was sold about 30 minutes prior to my arrival. Matt Swartz, salesman extraordinaire, found another 540i for me to test drive. It had just came in and had not even gone through detailing yet. I actually ended up liking it better than the one I had originally came to see. Matt and the rest of the team at The BMW Store were terrific to work with and made my buying experience so easy. I would definitely recommend this ...

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Drove two hours to purchase the wife a new X5 with the options and color she wanted. Worked with the sales rep Jonathan Kumar, and was listed as the BMW Genius, and he was just that. Walked through all the features of the car, took care of a lot of the paperwork before hand, answered ALL the questions we had, and was patient. The dealership was extremely accommodating, helped with our two kids and showed them where to hang out and offered them snacks and drinks while we finalized everything. John spent time showing my son the M cars in ...

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Impressed is an understatement! Emily Blose created an absolute first class experience. From start to finish, I felt that my voice was heard and needs were understood. The BMW Store creates a boutique consultative feel that leaves you knowing you made an excellent decision. Eric in finance was also an amazing resource and made sure I understood all my options (the most seamless finance experience I’ve experienced to date). Susan was informative and intuitive and addressed every concern. I couldn’t be happier with my experience and decision. I truly feel as though The BMW Store is a family. ...

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Hi, The purchase & delivery of my new X3 couldn’t have been any better. I got so lucky to have my perfect build come in 2 days later on a truck! Paul Kolleck was awesome as was his colleague Susan Ward that showed me all the features of the X3. Thanks BMW Store team for getting me back to the BMW family! Regards, Benita Ross

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Dean Stathes was my sales person. He was very professional and very helpful in finding me the perfect car. He and Susan (the BMW genius) were very helpful and I would highly recommend hthem both.i

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Great experience. Paul Kolleck and Susan Ward could not have made the process easier. Went in for a pre-lease inspection and left with a new car.

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Mr. Kumar was very professional and helpful while helping me find the right vehicle to fit my needs. I would recommend him to anyone in the market looking for a new or used BMW.

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Very good experience all around. Jonathan was friendly, helpful, and patient. I was looking for a smaller SUV with all the bells and whistles. The X3 was the most comfortable of the 10 brands I drove that week and Jonathan was just the guy to point out all the technical details of the features as we ran the test drive. Susan followed up with an individualized detailed introduction to the specific car when I returned for the purchase. Jonathan has also followed up and answered several questions after the sale. Thank you for helping to make this an easy decision.

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We have a 2017 x3. It’s our first BMW and the first time we’ve taken this vehicle to be serviced by the BMW Store. Deep down I was a little apprehensive about being serviced by a dealer. We had my other vehicle serviced by another dealer and had a really bad experience. We had the valet service with a loaner which was amazing. The driver was friendly and greeted us with a smile and we actually had a pleasant conversation while exchanging vehicles. Rodney and the service team were amazing. They were straight forward and transparent with no surprises. ...

Exceptional service without a doubt he was very attentive to my needs her was very detailed in being able to show me how things worked

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Jonathan Kumar was my salesman! I would definitely recommend him. He made my buying experience so easy! He was extremely knowledgeable and helpful throughout the process!

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Matt Carelock always helps me and this is the most professional and honest place i have ever dealt with. I really appreciate how they do business and highly recommend them

Great fast service! Very impressed with the video of my vehicle inspection! Top notch service!!

We purchased our X3 about 6 months ago and we’ve been impressed with the level of service and attention. From Tim in sales, to Jeremy in the service department, and everyone in between, they go above and beyond to ensure the customer is happy. We couldn’t be happier with BMW Store Cincinnati!

They have amazing service!! Matt and all the team help you in all you need!! 🤗 always come back happy!

Literally the best car buying experience I have ever had. Mat Schultz was awesome to work with. He explained everything to me in terms I could understand and never tried to force me into anything. Everyone that I dealt with in the buying process was friendly. It's nice to go to a honest car dealership. Thanks Lisa for referring me to Mat. I love my X3.

Everyone at The BMW store provides exceptional customer service. Julian from Sales is the absolute best Sales Person - he provides great insight and knowledge! Jeremy from the Service Department is very friendly and ensures that all the issues I have are taken care of in a timely manner and keeps me up to date.

This was my second visit for routine maintenance. Matt was professional and knowledgeable. Throughout the process, I received text messages with updates on my car and when it was ready for pickup. I also received a video of the technician explaining what work was being done and future recommendations. Thanks Matt, I appreciate the great service!!

I have leased or purchased 11 BMW’s from the BMW store. Service at point of sale is always great. The service department goes out of their way to meet your needs. As a BMW CCA member they always honor the 10% discount on parts and service. In addition they send you a 1 to 2 minute video inspection of your vehicle, commenting on condition and status of everything with any service recommendations. They are able to detect issues before they turn into disasters! Joe Gettler has been my service advisor for over 5 years and is top notch. Thanks for all you have done!

Service was great! Friendly, helpful and handled a recall as well as a few other small requests they did for me which they did not charge me for!

I took my car in for service As usual Matt was professional & knowledgeable in explaining what needed to be done Matt also showed me a video of what needed to be repaired Thanks Matt, I appreciate the service !!

Always a great experience...I love the BMW Store!!

Great service nice staff! They always do as promised even fixing other shops messes!

Great place all around. Great environment, great service.

Went in test drove. love it financed it , drove away in it I am very pleased and satisfied. Julian Lambert was my sales person he took very good care of me .

The Parts department is great ! Wonderful on helping you get the right part every time !

The staff was great Andre Bourne and in part I forgot his name but they were great everyone there had smiles on there face it felt so right 💪🏽💪🏽

Their customer services is Excellent

Stellar customer service! Friendly, knowledgeable staff. Timely maintenance appointments.

The car wash is amazing with complimentary beverages and snacks! Usually pretty quick on Mondays also!