The BMW Store Service Center

The BMW Store’s professional service center is fully staffed with BMW trained technicians ready to help our Cincinnati community with everything your BMW needs. We fully understand the ins and outs of your vehicle and will perform routine services as quickly as possible to get you back on the road in no time. We are equipped to handle all of your automotive needs and we use only BMW Genuine Parts when performing maintenance and implementing fixes.

Comfort, convenience, and safety go hand-in-hand with the service team at The BMW Store. To help maintain social distancing, we offer No Contact BMW Invisible Service which provides digital communication and payment, videos from your technician on the status of your vehicle, and our traditional valet pickup and drop off service right to your door.

Flexible Service and Parts Financing

Apply online in 30 seconds for service and parts financing with The BMW Store. With the help of service financing, you can get the services and repairs you need to get your BMW running safely; and have the time to pay for your service with flexible monthly payments. When using our application, you can apply quickly and securely without a hard credit check. The BMW Store in Cincinnati makes it easier for you to get the service and care needed for your BMW with new service and parts financing designed to fit your budget.

Award-Winning BMW Service & Repair Center

The BMW Store Service Center values the quality of their work and want to make sure you are driving in a safe, well maintained BMW out on the road. Make sure your BMW is taken care of by the professionals and bring your car in for service at The BMW Store. We are a locally owned and operated dealership with years of experience working with the community of BMW drivers all around Cincinnati.

Amenities and service offerings with our team include:

• Receive competitive, up-front pricing. With BMW Value Service, The BMW Store knows your BMW like no one else—and our pricing is more competitive with local repair shops than ever.
• Personalized and transparent. The BMW service experience is now more personalized and transparent than ever before with Invisible Service at The BMW Store.
• No cost scheduled maintenance. With BMW Ultimate Service, receive no cost scheduled maintenance for 3 years and 36,000 miles.
• Comfort. State-of-the-art customer lounge with a café and business center
• Convenience. BMW Loaner Cars are complimentary by request upon scheduling. Enjoy the latest BMW models while we work on yours!
• Going the extra mile. Valet Service is also complimentary by request upon scheduling with service to and from your home and/or work.
• Let us take you. Waiting Appointments. Hang out at a nearby destination, such as Kenwood Towne Center or Rookwood Pavilion, via complimentary shuttle or Uber and we’ll pick you up when your vehicle’s work is complete.
• Sit back and relax. Take it easy in our socially distanced Customer Lounge with work stations and Wi-Fi, television, individually-wrapped refreshments, the latest BMW Lifestyle apparel and accessories, and the coolest vintage BMWs to awe over!
• Safety. Every BMW that arrives to our facility is thoroughly sanitized and again prior to its leaving.
• All systems go. Multi-point safety inspection on every BMW that visits our shop.
• The best around. Our BMW Technicians are BMW USA certified with decades of experience and passion for their craft.
• A new way to pay. BMW Invisible Service. A safety inspection video straight from your technician, texting communication feature with your Service Advisor, and online payment for your convenience.
• Keep it clean. Hand Car Wash and Vacuum with every BMW service.
• Everybody’s working for the weekend! Full services available on Saturdays.

• A personalized video from your BMW Trained Technicians highlighting the condition of your vehicle
• Personalized texts and emails throughout your service experience
• The ability to review and pay your invoice prior to pickup
• Hand Wash/Vacuum
• BMW Courtesy Vehicles
• Valet and Shuttle Service

Please call our Client Care Center or Service Advisors to schedule your appointment or schedule online at The BMW Store. A dedicated service advisor will be assigned to you who whill handle the servicing of your BMW from start to finish.

When scheduling the appointment we have several convenient options and our scheduling department will ask you which option you prefer. The choices are as follows:

Waiting Appointment

We welcome you to sit back and relax at The BMW Store in our comfortable service lounge while we perform the work. These appointments are typically for routine maintenance or any service work that takes 2 hours or less. The repairs and the complimentary hand car wash will be the highest priority in the shop to expedite the completion of the vehicle and get you on your way!

Loaner Appointment

Do you need alternate transportation while your BMW is being serviced or repaired? The BMW Store has a fleet of 75+ courtesy vehicles for our servicing clientele. Our courtesy vehicles are normally scheduled out a week or two in advance and are allocated only for customers who purchase or service their vehicles withe The BMW Store.

Rental Appointment

Flat tire? Surprise issue suddenly with your BMW? No worries! We understand you may need unexpected service and a BMW courtesy vehicle may not always be available at your requested time. We will cover the expense of the rental vehicle through Enterprise Rent-A-Car excluding additional insurance coverage and/or fuel cost.

Valet/Shuttle Appointment

We understand your time is very important. The BMW Store offers complimentary valet and shuttle service to save you time and effort! We have a dedicated staff of professional drivers here to assist you in getting your BMW picked up from your residence or office and will bring you a courtesy vehicle if you choose. We will then return the vehicle to you after service completion, all at no charge. These appointments are typically schedule a few weeks in advance.

Once you arrive to The BMW Store for service, you will find two garage doors with SERVICE signs overhead facing the facade of our building on Stewart Road. Please pull up to these garage doors and they will automatically open. Inside the service drive you will find your friendly valet greeters at your vehicle’s door and our experienced Service Advisors ready to assist you with your service needs.

You will then be seated with your scheduled Service Advisor for the consultation process. Maintenance, repairs and estimated time of completion expectations will be set and you will then be taken to the loaner desk for alternate transportation, introduced to our customer lounge, or shuttled to your desired locations depending on appointment type

Once your vehicle is completed, washed, and ready for you, our Service Advisors will promptly inform you via preferred contact method. (Email, phone call or text).

Repairs will be explained and all charges will be adressed to ensure there are no miscommunications at the time of pick-up or valet delivery return.

Please pul into the service drive where you initially brought your BMW for service to drop-off your courtesy vehicle. Our valet drivers will know exactly who you are by the license plate on your courtesy BMW. You will then be escorted to the loaner coordinator at the chashier counter or to your Service Advisor should you need additional information or explanation of repairs performed.

The Service Lounge is located within the Service Department. Enjoy the following complimentary perks while you wait for your BMW to be ready:

• Coffee, Espresso, Tea
• Water, Soda
• Snacks and Candy
• WiFi

• Tire Pressure Adjustments
• Oil, Coolant, and Windshild Washer Fluit Top-Offs

Contact Our Service Center