Customer Testimonials
Great service always. The work is always impeccable. Joe is wonderful to work with in service, and always very helpful, knowledgeable, and thorough.
It's always a pleasure to work with Dean and Rick. We have had a great experience for more than 20 years! Everyone is so welcoming and helpful. Great team!
I just took delivery of BMW's new breakthrough EV, the iX3, from the BMW Store. Working with Emily and Ric, I ordered the car on May 6, the day that BMWUSA opened the order bank. Ric placed the order immediately, getting me near the front of the line in the USA. Emily was kind, knowledgeable, and professional keeping me informed on the car's progress from the factory in Europe to delivery to the dealership. This is my third purchase from The BMW Store since 2004. My buying experience was outstanding in every respect from ordering to trade-in to delivery on ... Read More DealerRater - Sep 20, 2026
Mr. Corey Hart provided exceptional service, he adds value and a certain debonair; a touch of class to the company. Very well spoken, well dressed, very detailed oriented, extremely attentive, witty and business savvy. He assisted me through the entire process, even while doing his daily duties he remained consistent kept me abreast on the next steps of my vehicle, answered all of my questions. It truly shows he is true to his craft, a true people person. Iam very pleased to have had service completed at this dealership. If he were a salesman I would have purchased several vehicles ... Read More DealerRater - Sep 12, 2026
Easy drop off, communication,explanation of service issues and quick pick up. Luxury car experience.
Paul Kolleck is great! He makes the process easy! Also Susan Ward is the best!
Ice been a customer since 2003 without interruption. Great job again. Work completed same day… and done right the first time.
Great service and great product. There’s nothing else to say. I’d recommend Paul at the BmW store to anyone
Professional prompt courteous and family oriented service. Love my new BMW X1. Consistently is key, as long as I continue to get personalized service I will definitely be a return customer for life!
Always friendly and helpful. Staff is the same and it feels like they really get to know you and explain everything to you. Good service!
Fantastic experience, felt like their best customer while there! Truly a special experience, already have planes to purchase another vehicle here!
We are extremely satisfied with the work Jeremy Durbin does on our BMW. 5 star communication with us and if he is not sure we did not understand he takes the time to explain, so awesome. Very quick to text us and does not leave us hanging. Nice work , and cares about our vehicle like it his own
My maintenance was scheduled. Everything was thoroughly checked and communicated with me about my car
Ordered car built to my specs. It took a bit longer than expected but the results were impressive.
I was very impressed with my salesman! He was very knowledgeable and compassionate… He covered all the bases with the assurance of how elated I would be with my purchase. He made the entire experience very pleasant and exciting!
Fantastic experience, Kumar made everything quick and seamless. I would absolutely recommend him to anyone looking to get into a BMW.
This was one of the best experiences I have had buying a new car and my first BMW. Paul was a pleasure to deal with, friendly and professional. I never felt pressured and he did a great job showcasing the car during the test drive. Once I showed interest in buying he came back quickly with what I thought was a very fair offer from the start for the BMW and my trade in.
After the deal was agreed upon while the documents were being prepared Susan showed me how to use the features of the car, get my phone ... Read More DealerRater - Aug 28, 2026
Paul made the process of looking for and buying my new car very easy and enjoyable.
⭐⭐⭐⭐⭐ Absolutely Outstanding Service — Hank Stallings Deserves Recognition!
I’m from New York, and I found the car I wanted online at The BMW Store. From the very beginning, Hank Stallings went above and beyond anything I could have expected from a salesperson.
Because I was purchasing the vehicle from out of state, I needed someone I could truly trust. Hank made that easy. He even FaceTimed me personally so I could see the car and inspect it virtually, which gave me tremendous confidence in my purchase. He made sure everything was handled properly and coordinated getting the vehicle delivered from ... Read More DealerRater - Aug 25, 2026
Joe is very prompt, honest, and thorough. I appreciated the speed they changed my flat tire.
Mat Swartz & Manager George are very honest & upfront. Most definitely I would recommend them. Thank You Mat, George & Jemar.
My first reaction to how well The BMW Store has treated me as a long time customer is responsiveness. My first BMW was an E30 purchased with them and now continuing to enjoy an E91 through 200,500 miles. From last minute service needs through planned service, responsive, professional, courteous and thorough. Hats off to my service advisor, Matt Carelock, and the entire team from service techs through cashier and lot staff. Wunderbar.
I’ve had excellent service from the BMW Store over the last 20 years. They’re a bit pricey though and I really hate the credit card surcharge.
They are organized, professionals, and very nice people. Service is done properly and well, loaners given if service will be long. Great store!
Very attentive staff and crew with exceptional knowledge regarding BMW automobiles. Highly recommend this dealer.
The people I dealt with were pleasant and professional. The work was completed in a timely fashion. The waiting area was comfortable. It was a good experience overall.
Realized there was a bulge in the sidewall of my tire. Showed up without any appointment. Matt replaced the tire, and handled a few warranty items and did I all same day plus gave me a ride back home! Top notch service all around.
My car had a necessary repair fairly soon after the warranty ran out, and Matt and the BMW Store were more than fair about the cost of the repair. They responded as if the valued me as a customer.
Nice people to work with. Joe G. always pleasant, cheerful and very upfront about repair outcomes. Check-up video from service dept. a nice feature!
My family and I have been customers of The BMW Store for over 42 years now. During this time, we have done extensive business with the dealership Parts, Service, and Sales departments involving more than a dozen Bimmers. What has allowed this longevity and depth of relationship to develop is the consistency and excellence of the staff at The BMW Store. They have always proven to be honest and straightforward, truly knowledgeable, willing to put in the necessary effort and beyond, committed to excellence in workmanship, and oriented to their individual customers’ unique priorities. While there are too many individuals to ... Read More DealerRater - Aug 8, 2026
Paul did a great job helping us with the buying process. It was simple, straightforward, without the normal dealer pressure and hype. Paul allowed us to buy the car at our pace, when we were ready after evaluating our options and answering our questions. The closing process was the smoothest I have ever experienced. No high pressure add ons, just the normal 250 signatures to buy a car in the state of OH.
Paul has been awesome starting the test drive to helping find the right car and closing.
The BMW Store provides fantastic customer service. From start to finish they are excellent. Amy, Ric,Nic and Susan are the best. BMW should be proud to have this team representing them.
Joe is always helpful to me when I come in for service. Looking forward to the next time
Joe is always professional, polite , and very helpful , I feel like he always goes above and beyond
I had a fantastic experience with The BMW Store Service Center. From start to finish, the entire team was professional, knowledgeable, and genuinely committed to providing outstanding customer service.
They took the time to provide expert guidance and patiently answered all of my questions with thorough, easy-to-understand explanations. I never felt rushed or pressured, and I truly appreciated their honesty and transparency throughout the process.
They also went out of their way to accommodate my schedule, making the service experience as convenient as possible. Most importantly, they treated my car with exceptional care and went above and beyond to ensure ... Read More DealerRater - Jul 26, 2026
I was very unhappy with my most recent service I received. This has not been the case in the past. I brought my car in to be repaired but all that was done was to run some diagnostics. However, when the test that was run identified no particular problem the service department declared that the car was fine without checking the original problem which triggered the service call to begin with. The car was throwing the same error message that I was originally getting before I was even home. I waited over 3 weeks for my service call. Now I have ... Read More DealerRater - Jul 24, 2026
I dropped my car off for scheduled maintenance. They completed the eork fastest than they predicted. I especially appreciate their video update sharing their visual inspection of the undercarriage of my car. All was good and they share information about the amount of tire and brake wear. All of the people who helped me had pleasant, can-do attitudes.
Great service. Helpful videos of the complete service assessment with detailed information of the inspection and the job being done.
Always professional, thorough, courteous, and specific about the service options they recommend before they take any action.
Outstanding customer service, transparent pricing, and a seamless buying experience. The BMW Store exceeded expectations and made every step enjoyable!
Great service from everyone we encountered. Our salesman Matt Swartz was easy to work with and our time finalizing the sale and signing papers was quick!
My salesman Paul Kolleck was very helpful from the time I walked into the dealership & through the whole process!
Friendly and respectful. A pleasure to use when I need to bring my car in for service work. Keep up the good work!
Jonathan is very knowledgeable, easy to work with, and is clearly interested in finding what matters most to his customers. He and the rest of the staff made the entire experience comfortable and focused on achieving our goals. I look forward to working with him again.
This is my 5th car from The BMW Store and each time the service does not disappoint. Paul understands what I'm looking for and makes the whole process very easy. Delivery of the vehicle is always made better by Susan Ward's easy instructions and willingness to answer every simple question.
As our first BMW there has been a little “breaking in” period for my wife and me. Joe addressed our concerns with professionalism and understanding. He kept us informed through each step of the troubleshooting process and assured us that the BMW Service Department would address any future concerns in a timely manner. Having a loaner provided to us was a bonus and very much appreciated.
My experience with the BMW store was very nice. Jonathan was my salesman and he treated me very well. He took his time in trying out many different models I wanted to see and talk about. Once I finally found the model that I wanted they were able to get me exactly what I wanted in record time. Big shoutout to Jonathan and the team for all of their work in helping me get my vehicle.
Friendly, professional, knowledgable, competitive pricing with an excellent range of car options. Paul Kolleck is a great example of all these traits.
Great experience at the BMW Store! Paul did an amazing job helping me evaluate options and answering all my questions. He made sure I could test-drive different cars before making my final choice. Fantastic partnership to get the exact car I wanted. Highly recommended!
Quick and very professional! The team got my car in and out without any hassle. Excellent customer service from start to finish. Highly recommend!
I had an extremely disappointing experience attempting to purchase a BMW M850i from BMW Store Cincinnati.
The vehicle was advertised as a Certified Pre Owned BMW, yet upon inspection it had multiple cosmetic defects, including noticeable dents and scratches that should have been addressed before being offered as a premium certified vehicle. When I brought these issues to the attention of the dealership, I was told they would not repair them prior to delivery.
Because of the condition of the vehicle, I attempted to negotiate a reasonable adjustment to the price. I was not asking for anything unreasonable, only ... Read More DealerRater - Jun 7, 2026
We bought our first BMW in 1997, from The BMW Store. Highly recommend this dealership! The customer service is phenomenal!!
Service was prompt and thorough. Contact was very professional. The video of my car was a nice touch.
Excellent service, Paul was very informative and very knowledgable,very courteous, I would recommend him to any of my family
Julian Lambert was very helpful and George Hubbard, CPO Sales Director, finalized a good deal and was helpful throughout the process. My 2024 i4 is like new. I'm impressed with the efficiency of the entire sales process including BMW Financing. Special thank you to Jemar DuBose in that department.
I've been bringing my vehicles to the BMW Store for more than a decade. I always receive top-notch service. My service provider, Joe G. always provides good communication about any issues my car may have. I also appreciate the video provided which goes over the checks and service recommendations. I would highly recommend the BMW Store
John Beam was outstanding! He was very knowledgeable and extremely helpful in our purchase of a vehicle. I would most definitely work with him in the future if the opportunity presents itself.
Top notch... total pros! This is my 2nd car with Paul Kolleck. He makes things very easy... and that is important to me!
Paul did an outstanding job from start to finish. The process of ordering the car and taking delivery was seamless. When taking delivery, Susan did a great job explaining the features of the I5. Taking the time to connect our IPhones was very helpful. Love the car! Best, Randy and Ron
George was extremely helpful and straightforward, It was the best experience at a dealership i have ever had.
Emily was great and helpful. She kept on top of my request and made sure everything was completed as planned. Also she followed up with me after delivery.
I have used the BMW Store for many years. Their service is ALWAYS EXCELLENT.and accommodating—even for an unscheduled visit (breakdown or such). Thank you BMW Store!
I purchased a used Lexus at the BMW Store thru their sales associate John Beam who was wonderful to work with. This was a very impressive operation and process in every respect.
Working with The BMW Store is always a great experience. Paul, Susan and everyone are a joy to work with.
My many thanks to Jeremy who provided quick attention and service after an unexpected pothole impact. Greatly appreciate the help, timely communication, and quick resolution.
From picking out the right BMW (2026 X5), to programming the car, to purchasing, and a thank you swag bag from the manager as I drove away - was an amazing experience! The team is the reason I keep coming back. Thank you Mat Swart (Sales), Susan Ward (Programming genius), Eric (finance) & Ric Koresky (management). We also love the service department - My convertible M4 is fun to drive. Preventative care is always a must. Thank you to Corey Hart- (service advisor).
I would purchase a used vehicle from the BMW Store/Cincinnati MINI dealership again. Was leery about buying a vehicle from out of state; however, Noah and Jemar made the process very easy, and I was very impressed with the service I received.
Paul at the BMW store was a pleasure to work with .. wouldn’t hesitate to recommend him or the BMW store
Great to work with people who are so passionate and knowledgeable about their product. What a fun day!
Dean, Rick and Susan were excellent to work with and very helpful. Their product knowledge and attentiveness was outstanding as always. Dean was very nice to my wife and me and did not rush our decision. Rick was very nice to work with and always greeted me during each visit. Susan was very knowledgeable and spent extra time answering all my questions. Your employees made my decision to purchase a new BNW easy. Good Job! Thank s !!
Paul Kolleck has worked with me on several cars purchases and always makes it simple! He is always reachable and aware of what we need and the best way to make it happen!
Paul Kolleck was a please to work with. Knowledgeable, attentive, and didn't waste my time.
I had an excellent experience with The BMW Store while shopping for a new car. The team was professional, welcoming, and focused on helping me find the right fit without any pressure. A special thank you to Paul Kolleck, who went above and beyond—taking the time to understand my needs, answer all of my questions, and ensure I felt confident throughout the process. His BMW knowledge, transparency, and follow-through made everything seamless. I highly recommend The BMW Store and Paul to anyone looking for a smooth, customer-focused car buying experience!
Truly exceptional customer support. They went above and beyond to accommodate every single one of my needs with great attention to detail, clear communication on options and fast response. I have been a customer for over 20 years. Highly recommend Paul K.
Mat Swartz was great to deal with, very friendly with a low pressure approach that we appreciated. He worked with us on our "lost title" trade-in and made the entire process super easy. Highly recommend!
Our experience working with Mat Swartz was fantastic! Also had a great experience with Jemar in financing. I would highly recommend buying a pre-owned car from the BMW store.
The transaction was quick and easy. Everyone was friendly and very helpful from trade in to delivery.
Great people and great cars! I always appreciate their professional approach and catering to our preferences. I have worked with Paul Kolleck multiple times now and he is always great to work with...makes it easy!
I had a very specific need for my wife's new car and they had exactly what I wanted and made the process very easy. I have dealt with Paul alot and he is excellent. He actually listened to me and changed his recommendation based on what I said. Just a great experience.
Paul and team did a nice job understanding our needs and coming up with creative solutions. He was easy to work with and easy to reach. Thank you.
The best experience in buying a vehicle. It was straight forward negotiation and was accomplished in a short time frame.
I had an outstanding experience purchasing my BMW X3 from The BMW Store, and I want to specifically recognize three people who made the entire process exceptional: George (Used Car Sales Manager), Paul (my salesperson), and Jeremy in the service department.
From the very beginning, Paul made the buying process easy, transparent, and genuinely enjoyable. He was knowledgeable about the vehicle, patient with my questions, and never made me feel pressured. He made sure everything was clearly explained and took the time to ensure the car was exactly what I was looking for.
George, the Used Car Sales Manager, truly ... Read More DealerRater - Mar 11, 2026
Our buying experience at The Bmw Store was great. Paul, Jemar, Susan and Ric were all very nice and helpful.
Every interaction with this dealer was professional and friendly. Everyone was very knowledgeable about the vehicles and did not attempt to hard sell it. The product speaks for itself but everyone was ready to answer my many questions. Amy Ludlam was the best sales person I have dealt with while buying a car. She was very friendly and did everything she could to answer my questions in all the available options. This is my first experience with the BMW store and I would highly recommend it! I have dealt with many different dealers in the past (Lincoln, Porsche, Mercedes Benz) ... Read More DealerRater - Mar 1, 2026
Paul was extremely easy to work with, he had the car I was interested in out and ready to test drive as soon as we got there. He also called a few days later to check on the car and give me an update on a second key that we are waiting for. It's rare to have such a seamless experience at a car dealership.
I’ve been working with the Cinci BMW store for years, many of them with Paul. He always provides excellent service, is honest, fair , and friendly!
Great experience of buying process. Lovely people who make you feel welcome and try to make it easy. This is my 5th BMW purchase across countries and this was by far the best experience
Great service by the sales person Paul Kolleck! Good communication by Paul as our vehicle was being delivered.
BMW is the best! My first one I bought 20 years ago and then bought another car for 13 years. Just recently bought two more BMWs. I love them and will never drive anything else.
Paul Kolleck acted on finding an X3 to lease very quickly in addition to processing my trade-in at a fair price. Susan Ward gave a patient, thorough explanation of the complicated BMW controls at vehicle pick-up.
I recently purchased my third BMW from the BMW store and it was a very satisfying experience (again). The sales team is outstanding, in this case Dean and Ric took excellent care of me. I was extremely pleased with my trade-in experience & amount, “breezed through the documentation and delivery process, and left once again, a happy customer! I already know that I can expect excellent service and continued personal attention, when needed. Thanks to everyone involved - it was obviously a team effort.
Paul Kolleck, Sales Person was outstanding throughout this purchase process. After deciding on vehicle, he kept us updated as to status as vehicle was in manufacturing and being delivered to dealership. Once it arrived Paul notified us and Jemar, Finance, emailed all paperwork, to streamline the delivery process. When we arrived at the dealership to take delivery, Paul had Susan Ward, BMW Wizard on standby ready to walk through the features of the vehicle. Susan did an excellent job and offered if we have any questions to reach out to her for help!
What a truly and amazing experience with ... Read More DealerRater - Jan 16, 2026
This was our first visit and purchase at the BMW Store, and we found the experience to be one of the best we've had. Amy was a pleasure to work with, and the dealership goes out of their way to accommodate busy schedules.
We have been customers at the BMW store for 8+ years. They seem to have a better selection than the dealerships where I live. They are reasonable with respect to pricing. We have always worked with Paul and appreciate his responsiveness. Eric, the finance manager and Susan, the “BMW genius” are clear in going over the paperwork and all the tech in the cars, respectively. Even though we are only there an hour or two every few years, they don’t make us feel like strangers. We plan to keep coming back.
This is my 3rd lease renewal with BMW store. Jonathan Kumar was very helpful through out the process and made me feel confident about the BMW vehicle , considering that this is my First in the X series . He also found a BMW that costed me less which is a perk . Overall , a good experience again
I had an exceptional experience with Paul. He was knowledgeable, patient, and genuinely invested in helping me get exactly what I wanted. The entire process was seamless thanks to him. I also want to recognize Susan for her outstanding knowledge, She explained all the car’s functions clearly and made sure I felt completely comfortable using every feature. Truly a great team!
Easy to deal with and provide great service. I was able to get what I wanted in a timely manner and the new vehicle orientation was very helpful.
The BMW Store completely changed my perspective on the dealership experience. In fact, the way I was treated by the service center with my previous BMW is largely what convinced me to buy my next vehicle from them. They are the whole package from purchase all the way to long term vehicle care. I couldn't be happier with Jonathan, Jamar and the rest of the service team.
It was a true pleasure to work with Tim Morrison, Eric, and Susan when I bought my new X5 at The BMW Store. The entire process was smooth and professional. I highly recommend this team to anyone.