Customer Testimonials

DealerRater logo
DealerRater Mar 1, 2024

Great people to work with (new or pre-owned) and excellent service. I've purchased four cars from The BMW Store over the years.

Read at DealerRater

DealerRater logo
DealerRater Feb 28, 2024

Exceptional experience buying our first BMW. John Beam was awesome! The car was ready to test drive and we were shown all technology options before we left. Thank you BMW Store!

Read at DealerRater

DealerRater logo
DealerRater Feb 26, 2024

Exceptional experience- the whole team was professional, efficient, no surprises, attentive to details. Julian Lambert was outstanding, gracious and went above and beyond to make our 6 hour roundtrip to the dealer a pleasant experience.

Read at DealerRater

DealerRater logo
DealerRater Feb 21, 2024

Working with The BMW Store was a great experience from start to finish. Starting out on my vehicle purchase journey a BMW was not on my short list of cars. However, after seeing how active they are in supporting the community and organizations they support they joined the list. Now, I am the happy owner of a new X7,

Read at DealerRater

DealerRater logo
DealerRater Feb 20, 2024

This dealership wants their customers to have an exceptional experience purchasing a car from them.

Read at DealerRater

DealerRater logo
DealerRater Feb 18, 2024

The entire team is great to work with - very down to earth and friendly! Sales associate Paul was so helpful and knowledgeable. There was no pressure to buy until I was ready. I test drove multiple cars and asked a lot of questions, and he was happy to help. Susan was equally as great to work with! She was very thorough and helped us learn and setup the new tech and features. We also really appreciated the finance guy, Eric. He was straightforward and easily explained all our options. Again, no pressure at all to buy additional service or ...

Read at DealerRater

DealerRater logo
DealerRater Feb 16, 2024

Just purchased a car from this dealership......and I live in MD. These folks were professional and a pleasure to work with. It was worth the flight and drive back home.

Read at DealerRater

DealerRater logo
DealerRater Feb 16, 2024

Third experience buying with Paul Kolleck. I did not hesitate to call him again! Very pleasant experience all around!!

Read at DealerRater

DealerRater logo
DealerRater Feb 11, 2024

Great communication throughout the car buying process. Everything about the new car and service options was explained well. I love my new car!

Read at DealerRater

DealerRater logo
DealerRater Feb 10, 2024

The BMW Store is a great dealership. The deal was done in very professional manner and very efficiently.

Read at DealerRater

DealerRater logo
DealerRater Feb 10, 2024

Excellent service from the moment I arrived. Amy answered all of my questions and was a pleasure to deal with. Everything was ready ahead for delivery, and went smoothly. Susan explained and set up the many tech options. Amy has followed up several times since purchase to make sure everything is going well. Thank you

Read at DealerRater

DealerRater logo
DealerRater Feb 9, 2024

I recently purchased my 5th BMW from this dealership. Outstanding service throughout the years! Customer service and satisfaction have always been evident to me. I will be back for #6. Julian was wonderful to work with, above and beyond assistance, my second BMW purchase with him. Susan is fantastic and very knowledgeable about the vehicles. The BMW store is the best!

Read at DealerRater

DealerRater logo
DealerRater Feb 7, 2024

One of the most pleasant car-buying experiences I’ve had to date. The whole process was seamless and low pressure. I got a fair deal and delivery was quick & informative. Thanks Emily for making it such a breeze!

Read at DealerRater

DealerRater logo
DealerRater Feb 6, 2024

Professional atmosphere from the moment we walked in the door. Emily Blose was fantastic from start to finish.

Read at DealerRater

DealerRater logo
DealerRater Feb 2, 2024

Paul Kolleck was very thorough and helpful when buying my car. He spent a lot of time answering all of my questions. My experience in buying the car was very positive. All of the people at the dealership were so pleasant. Susan Ward did an incredible job in re-explaining all the things of the car when I went to pick my car up. All in all this was a pleasant experience.

Read at DealerRater

DealerRater logo
DealerRater Jan 31, 2024

Hank Stallings did a great job taking care of my needs. He treated my wife very well and had everything ready to go upon our arrival. Excellent experience.

Read at DealerRater

DealerRater logo
DealerRater Jan 29, 2024

Great service and attention to detail as we received our new vehicle. Best experience in the region. Jonathan Kumar was a pleasure to work with.

Read at DealerRater

DealerRater logo
DealerRater Jan 26, 2024

Very professional and always seek to make sure you have the best customer service before and after purchase.

Read at DealerRater

DealerRater logo
DealerRater Jan 16, 2024

Buying/leasing a new car is not one of my favorite things to accomplish. For me, however, every 12 to 14 years, it becomes a necessity. This past November 2023 after reading Consumer Reports magazine and seeing that BMW models were rated number one out of about 20 manufacturers, I decided to visit The BMW Store on Stewart Road, off of I-71. Emily, the salesperson who worked with me, was a joy. She was friendly, knowledgeable, patient and helped to put me at ease regarding the whole car buying/leasing process… and with no pressure. She listened to my new car goals and helped ...

Read at DealerRater

DealerRater logo
DealerRater Jan 10, 2024

I came back to The BMW Store for their competency, expertise and excellent service. My vehicles are awesome and the purchases and service experiences have been pleasant and rewarding.

Read at DealerRater

DealerRater logo
DealerRater Jan 8, 2024

Jonathon Kumar, so helpful and knowledgeable. Did not make fun of a 63 year old lady who wants a manual transmission before they aren't made anymore. Everyone from the dealership was so nice. Looking forward to learning all the bells and whistles on my car and going back for my orientation. Easy sales process, understandable options and knew the price going in. Eric in finance was hysterical and easy going.

Read at DealerRater

DealerRater logo
DealerRater Jan 6, 2024

Everyone is always very pleasant to work with and excellent at returning emails and phone calls.

Read at DealerRater

DealerRater logo
DealerRater Jan 2, 2024

A very nice facility with great people who are there to help you get a new or preowned BMW

Read at DealerRater

DealerRater logo
DealerRater Jan 1, 2024

Great sales process. Quick to respond and attentive to the questions asked. Made the buying process simple.

Read at DealerRater

DealerRater logo
DealerRater Dec 29, 2023

Paul Albert Kolleck best and professional saller in the dealership. Thank you for your service.

Read at DealerRater

DealerRater logo
DealerRater Dec 29, 2023

I really was amazed how simple and quick the whole process was…Susan and Paul were both great and we can’t be happier with the process and the cars.

Read at DealerRater

DealerRater logo
DealerRater Dec 26, 2023

Very happy with Paul and his expertise of BMW's. Appreciate his follow up phone call after our purchase.

Read at DealerRater

DealerRater logo
DealerRater Dec 26, 2023

We just had one of the most pleasant car buying experiences in our lives. Everything was made easy for us, with no stress.

Read at DealerRater

DealerRater logo
DealerRater Dec 23, 2023

Julian and Jemar were great! Fantastic service and very accommodating. No pressure sales. Clean dealership.

Read at DealerRater

DealerRater logo
DealerRater Dec 22, 2023

Would definitely see Paul in the future for any BMW purchase. Knowledgeable, courteous and follows up timely.

Read at DealerRater

DealerRater logo
DealerRater Dec 18, 2023

I think the BMW Store is the best dealership in the city. I will always buy from them.

Read at DealerRater

DealerRater logo
DealerRater Dec 11, 2023

The BMW Store have earned their high rating. My entire experience from the initial emails and phone calls to the day I test drove and ultimately purchased my car. All of the employees are at the top of their game--very knowledgeable and friendly.

Read at DealerRater

DealerRater logo
DealerRater Dec 7, 2023

The salesman was informed and friendly in his presentation, no pressure. When I had special requests they were always accommodating. Everyone I met at the dealership was helpful and made me feel well taken care of. I appreciate the dealership as much as I appreciate my new car.

Read at DealerRater

DealerRater logo
DealerRater Dec 7, 2023

Another great experience working with Emily Blose! Although this was my third (includes husband's X5) purchase from The BMW Store, there was no slacking on the exceptional customer service provided to me! Thanks for assisting me with building a beautiful car. You ROCK Emily! Many thanks to Eric (Finance), Susan (BMW Genius) and Ric (Manager) for rounding out my great experience!

Read at DealerRater

DealerRater logo
DealerRater Dec 5, 2023

I can see why the BMW Store is the 2023 Dealer of the Year! Jonathan is a wonderful sales representative and made my purchase experience a pleasure and very easy. I love my "new" 2021 BMW 530i xDrive! Great attention to detail, excellent customer service, and follow-up. Jemar was also wonderful to work with in your finance department and Susan was also great in your tech delivery department. Everyone was very nice and professional. I loved when I picked my car up in the show room and there was the extra special touch of the red bow on my car! ...

Read at DealerRater

DealerRater logo
DealerRater Dec 4, 2023

The dealership and sale associate Paul were amazing. They made the whole experience effortless and extremely quick.

Read at DealerRater

DealerRater logo
DealerRater Dec 3, 2023

He did a very great job! Very nice and helpful. Answered all the questions that I had.

Read at DealerRater

DealerRater logo
DealerRater Dec 3, 2023

I really don't have anything to add. can i now exit this frigging survey

Read at DealerRater

DealerRater logo
DealerRater Dec 2, 2023

The BMW store always provides excellent service and a great experience! Everyone is always nice.

Read at DealerRater

DealerRater logo
DealerRater Nov 28, 2023

Great overall experience. Purchased a CPO BMW X5 online and had it shipped to another state. Perfectly satisfied.

Read at DealerRater

DealerRater logo
DealerRater Nov 28, 2023

Great experience working with the BMW team. This was the fourth car I bought from the BMW Store, all with the same high level of service.

Read at DealerRater

Facebook logo
Facebook Nov 26, 2023

l keep on telling people that Mrs. Gracie Maverick is the best account manager that can help you on your Forex trading. with the help of Mrs. Gracie Maverick life has been so good to me and my family, I did an initial investment of $1000 and I received a surprised profit of $12,250 after 7days sf trading, Forex trading is real and safe with the help of Mrs, Gracie Change your lifestyle! contact her via. [email protected] whatsApp number:+16692455206

Facebook logo
Facebook Nov 25, 2023

Traded with $1000 in my wallet after seeing so many testimonies and recommendation here on Facebook and YouTube about Mrs .Gracie Maverick mining and trading in my account. I opened my wallet and got a profit of $10,500 in 7 working days made my withdrawal successfully Mrs Gracie has changed many lifes including mine am grateful mam you are a truly a woman with a heart of a raw gold. Contact her via: WhatsApp: +16692455206 email: [email protected]

DealerRater logo
DealerRater Nov 24, 2023

Wonderful service. Nice people to work with - very knowledgeable and no pressure. Would definitely buy or service my car here !!

Read at DealerRater

DealerRater logo
DealerRater Nov 20, 2023

Very friendly professional new car sales team. Very helpful throughout the car buying experience. Highly recommend

Read at DealerRater

DealerRater logo
DealerRater Nov 11, 2023

Excellent service. Developed an issue that would not be covered under CPO warranty to the tune of $2500. I was disappointed in BMW at this point. After discussion with Matt my service writer a solution was proposed. He discussed this issue with the service manager. He agreed that BMW NA would cover the cost. This is exceptional goodwill to keep me a happy customer.

Read at DealerRater

DealerRater logo
DealerRater Nov 2, 2023

Very easy purchase process. Everyone was very kind and professional. Paul was great to work with.

Read at DealerRater

DealerRater logo
DealerRater Oct 28, 2023

Great experience with John, Susan and Jemar! Knowledgeable, courteous and helpful. I feel that I got a good deal on a great car! I’d buy from the BMW Store again.

Read at DealerRater

DealerRater logo
DealerRater Oct 28, 2023

This has been my best experience buying a car. My sales agent Amy was outstanding!! Frank the manager was great!! so was Susan and Eric. From the time we entered the door of the store all the staff members were welcoming. The reception was very warm. Our car was delivered on time, with all the options we selected. The car was beautiful!! The service at 'The BMW Store was outstanding'. Makes me want to buy another car from them.

Read at DealerRater

DealerRater logo
DealerRater Oct 24, 2023

The car was available when it was needed. The equipment was as ordered. The salesman was friendly and efficinet

Read at DealerRater

DealerRater logo
DealerRater Oct 23, 2023

Paul at the BMW Store is great to work with and all my experiences at the dealer are excellent.

Read at DealerRater

Facebook logo
Facebook Oct 21, 2023

The BMW Store performed a wheel alignment on 2008 135i Convertible. Afterwards, it drove straight, even though the tires were worn at a “wonkey” angle from previous miles being out of alignment. Thank all who contributed to the service appointment.

DealerRater logo
DealerRater Oct 21, 2023

The has been the best customer experience I ever had while buying a car. Attention to me was 200%, special thanks to Paul, Eric and Susan for their dedication and competence.

Read at DealerRater

DealerRater logo
DealerRater Oct 18, 2023

Tim was excellent and professional during my buying process. Sat with me to discuss what I wanted in a car, options, and kept in contact through delivery from the factory.

Read at DealerRater

DealerRater logo
DealerRater Oct 16, 2023

Paul was great and they made everything easy. Definitely highly recommend seeing them if you are in the market.

Read at DealerRater

DealerRater logo
DealerRater Oct 16, 2023

Paul was very attentive, pleasant to deal with, and extremely knowledgeable of the vehicle. He and Susan tended to our needs and made the purchase experience pleasant.

Read at DealerRater

DealerRater logo
DealerRater Oct 14, 2023

John Beam was great to work with. Only negative thing about the process was waiting to see the Finance department to complete the transaction.

Read at DealerRater

DealerRater logo
DealerRater Oct 10, 2023

The buying/leasing process has always been easy and efficient. Customer service is great as well.

Read at DealerRater

DealerRater logo
DealerRater Oct 6, 2023

Best car purchase ever, from my perspective. I'm 80 years on this earth and have bought mucho automobiles. I'm looking forward to a great relationship with the BMW Store.

Read at DealerRater

Facebook logo
Facebook Sep 29, 2023

Investing and getting positive returns is all I ever wanted and am glad I found it. Thanks to all those shearing about Mrs. Catherine Morgan , for her great trading skills earn me a lot of profit on my trading account, she was very diligent and honest in her work and l can say she is the best trader in the trading market. I made a deposit of $3000 and within 7days she made $32,670 profit for me. Contact her via Email: [email protected] WhatsApp:+1(850)961-3910

DealerRater logo
DealerRater Sep 26, 2023

Excellent and timely customer service. Straight forward buying process and financing. Vehicle delivered as promised.

Read at DealerRater

DealerRater logo
DealerRater Sep 16, 2023

Great customer service from everyone. Even despite some delays in getting the car that was out of the dealers hands, everyone was great in communicating and going out of their way to get it to us as soon as they could.

Read at DealerRater

DealerRater logo
DealerRater Sep 15, 2023

Great customer service. Very efficient. Everything delivered as promised. Planning on buying my next car from them as well.

Read at DealerRater

DealerRater logo
DealerRater Sep 10, 2023

I had a fantastic experience at the BMW Store. I purchased an i4 in August 2023. I had an incredibly positive experience across the board. Jonathan Kumar was my salesperson and he did a great job—always communicating with me, answering my many questions and never pressuring. Susan explained all the technology to me in a simple and easy-to-understand way. Finally, Eric in Finance helped me structure the purchase in the best way for me, which was much appreciated. Each person I met was genuinely nice and supportive. Highly recommend!

Read at DealerRater

DealerRater logo
DealerRater Sep 6, 2023

Great purchase experience at The BMW Store in Cincinnati. Worked with Jonathan Kumar to order an X3M...lapse time between order placement to delivery was about 5 weeks. The whole process was low pressure and enjoyable. Jonathan was very knowledgeable and provided option advice during the vehicle order process. Jonathan was very responsive to email questions (even after business hours) and thorough in providing answers. Finance through BMW was very transparent NO HIDDEN/SURPRISE FEES/NO ADM...the number they quote you at day one of the process remained unchanged. Highly recommend Jonathan and The BMW Store for your next ...

Read at DealerRater

DealerRater logo
DealerRater Aug 30, 2023

I have been a customer of the BMW store since 2007. I've never had anything but exceptional service from every facet of the dealership. Paul Kollek has worked with me for over 10 years and I will never go anywhere else. The vehicles are of course, superb, but the service, professionalism, and outstanding attention to detail, keep me coming back again and again. In addition, Susan went over all the technical features of the new car in detail which was extremely helpful. The financial process with Eric took just a few minutes and was super efficient.

Read at DealerRater

DealerRater logo
DealerRater Aug 29, 2023

Outstanding on all fronts. From management to sales the dealership is a first class operation. I will continue to buy/lease our cars at the BMW store.

Read at DealerRater

DealerRater logo
DealerRater Aug 28, 2023

The folks from the BMW Store made the lease of our iX, super easy from the moment we test drove through the ordering process, the paperwork and delivery. They answered every question and offered great advice.

Read at DealerRater

DealerRater logo
DealerRater Aug 19, 2023

We love the BMW Store. Paul is the best salesman, he is knowledgeable and very attentive. Susan did a great job teaching us how to use our new car. She is so smart!

Read at DealerRater

DealerRater logo
DealerRater Aug 14, 2023

I had the best experience with Paul Kolleck and Susan at the BMW Store. It was hard to get the new X1 but Paul stayed on my order ensuring that I had it before my lease was up. Susan was so great at explaining all the new features of the car as well. A++ experience, highly recommend.

Read at DealerRater

DealerRater logo
DealerRater Aug 3, 2023

Mat in BMW preowned at The BMW Store was great to work with- very responsive, attention to detail. and overall very professional sales support!

Read at DealerRater

DealerRater logo
DealerRater Aug 1, 2023

Can’t say enough about the people working there, how helpful they are. Their availability, kindness and expertise. Not much to say about the car as it is perfect. Would tell everyone I know to go there. Very satisfied.

Read at DealerRater

DealerRater logo
DealerRater Jul 31, 2023

I have been a returning customer over 15 years because of the great experience including purchase, delivery and service. The BMW ( and Mini) Stores have earned my loyalty.

Read at DealerRater

DealerRater logo
DealerRater Jul 29, 2023

It has been always pleasure to work with BMW Store. I have been purchasing BMW through this store for a long time and always have a good experience!

Read at DealerRater

DealerRater logo
DealerRater Jul 29, 2023

The entire staff was very professional and helpful. They made the car buying experience quick and easy

Read at DealerRater

DealerRater logo
DealerRater Jul 28, 2023

Jonathan Kumar created a very positive experience - great dialogue, answered all questions, shared information freely and at the right level and place. My expectations were exceeded and I would recommend this experience.

Read at DealerRater

DealerRater logo
DealerRater Jul 25, 2023

Fabulous experience all around. Paul Kolleck was so helpful, very responsive and made the process super easy with no stress. Even the purchase process was simple as Jemar DuBose had all the documents ready to go. After purchase Susan Ward took the time to make sure we understood everything about the new car. Especially helpful as this is my first BMW purchase! Really happy working with the entire team.

Read at DealerRater

DealerRater logo
DealerRater Jul 17, 2023

I had a great experience purchasing my first BMW. Everyone was helpful and friendly. Paul and Susan were great to work with!

Read at DealerRater

DealerRater logo
DealerRater Jul 16, 2023

Thank you to all the people at The BMW Store, really appreciate their sales advisor Mat for making our buying experience enjoyable This was our first BMW purchase and have a feeling it won’t be our last.

Read at DealerRater

DealerRater logo
DealerRater Jul 14, 2023

Paul and Susan did a great job delivering on what I should expect ordering my custom X5. Paul was responsive, and explained everything well. When picking up the vehicle, Susan was very patient and explained everything to my satisfaction. Great experience. Will be back myself and would recommend.

Read at DealerRater

DealerRater logo
DealerRater Jul 12, 2023

Everyone at the dealership is friendly and helpful. The facility is located on a ‘difficult’ piece of ground, but the operations seem to work very smoothly.

Read at DealerRater

DealerRater logo
DealerRater Jul 7, 2023

Excellent car buying experience. Purchased a 2023 X5 and selected the ‘Performance Center Delivery’ at the BMW plant in Spartanburg, South Carolina. The experience of test drives, building order features, finalizing price and order, and scheduling the Performance Center Delivery was outstanding, with knowledgeable and courteous staff. The Performance Center Driving Experience at the BMW track was an amazing and informative experience on the capabilities of BMWs! It was a pleasure working with Dean, our Client Advisor, valuing his product knowledge, open and low-pressure manner, his advice on features, and advice on the Performance Center Delivery. Dean made sure everything was ...

Read at DealerRater

DealerRater logo
DealerRater Jul 6, 2023

This was my first BMW purchase at the BMW store. Julian was professional and answered every question. The entire team made the experience special. We will be back!

Read at DealerRater

DealerRater logo
DealerRater Jul 2, 2023

The service at The BMW Store is always top notch. This is my 4th car from them and I cannot imagine going anywhere else.

Read at DealerRater

DealerRater logo
DealerRater Jun 30, 2023

I have used BMW Store since 2005, they always go above and beyond with customer service, maintenance and the staff is always friendly, knowledgeable and make it a easy process. Thank you Lisa

Read at DealerRater

DealerRater logo
DealerRater Jun 28, 2023

Awesome service and follow up . They stay on top till the delivery of the car and follow up

Read at DealerRater

DealerRater logo
DealerRater Jun 27, 2023

Jonathan was very kind, understanding, and personable. I will definitely be working with him for any future car purchases. His responses were quick and he was very knowledgeable. Jonathan made the whole car buying processes enjoyable. The BMW store also helped make the process easy and quick. They took time to make sure I felt important and valued. Their customer service is exceptional and I loved the gift bag I received after my car purchase.

Read at DealerRater

DealerRater logo
DealerRater Jun 26, 2023

Best experience buying a new car and the whole team there was amazing! Would definitely recommend the dealership!

Read at DealerRater

DealerRater logo
DealerRater Jun 23, 2023

Spoke with Jonathan over the phone about an i4 lease. He was extremely helpful and knowledgeable about the features of the i4.

Read at DealerRater

DealerRater logo
DealerRater Jun 23, 2023

I cannot express how fantastic our experience was at the BMW store. Mat was super organized and helpful. He had all the requested vehicles ready for us to look at and test drive. He was honest and upfront and answered all the questions that we asked. Jemar was so helpful and efficient during the finance process. We will continue to give BMW Store our business!

Read at DealerRater

DealerRater logo
DealerRater Jun 23, 2023

Great service from Paul Kolleck keeping me informed of best time to update lease and making it simple and easy to get car I love! Susan such a help too!

Read at DealerRater

DealerRater logo
DealerRater Jun 19, 2023

Jonathan at The BMW Store was very accommodating and professional the entire time during my purchase, from the test drive to driving it off the lot. There were no difficulties negotiating the best options for getting into my new vehicle.

Read at DealerRater

DealerRater logo
DealerRater Jun 18, 2023

Great experience exchanging my lease, Paul, Susan and everyone at the dealership were very nice and attentive.

Read at DealerRater

DealerRater logo
DealerRater Jun 15, 2023

We had a great experience at the BMW Store. Thanks to Jonathan and Emily and everyone else!

Read at DealerRater

DealerRater logo
DealerRater Jun 12, 2023

Paul Kolleck went out of his way to locate a scarce Z4 in scarlet and gray and procured a new model on it's way from the factory. I was very pleased with the service. This is our third purchase from Paul.

Read at DealerRater

DealerRater logo
DealerRater Jun 7, 2023

Jonathan Kumar was very knowledgeable about my 2020 X3 M40i and was very helpful and easy to work with. I would highly recommend buying from the BMW Store and their excellent sales staff.

Read at DealerRater

DealerRater logo
DealerRater Jun 2, 2023

Great place to lease or buy a BMW. Have used this dealership for years. Would highly recommend it.

Read at DealerRater

Facebook logo
Facebook Jun 1, 2023

The staff and service are excellent! I highly recommend purchasing a car from them!

DealerRater logo
DealerRater May 31, 2023

Very professional staff. We traded in our old lease and leased our new vehicle in 20 minutes flat.

Read at DealerRater

DealerRater logo
DealerRater May 30, 2023

Mat was a great help….I purchased 335 sight unseen….car was exactly how he explained! Thanks again!

Read at DealerRater


Leave Us A Review