Customer Testimonials
Always great to work with Paul and Susan and everyone at the bmw store. Great experience
Great experience from start to finish. Paul Kolleck was very professional during the sales process and Susan Ward was incredibly knowledgable when teaching me about the vehicle. Highly recommend this dealership.
I purchased my car from Paul Kolleck and Susan Ward taught me how to operate it. Both of them were terrific.
The BMW store is great to work with, especially Dean! I have purchased 2 vehicles from him and he makes the experience so pleasant. I appreciate how much he cares that you feel valued in the purchasing process.
The whole experience was professional, their commercial team was very responsive to any / all questions.
I am on my third new BMW X7 from the BMW Store in Cincinnati. They are the absolute best! They truly do care that you have an excellent experience starting from the initial selection process, through the acquisition, and with all of the subsequent auto maintenance. They take the time to build the type of trusting and sincere relationships that result in repeat purchases. They also care about the greater Cincinnati community and have supported causes that help the region become stronger. There is no better dealership.
Super easy process that didn’t waste a lot of my time and energy. Paul and Susan were great.
Paul Kolleck is the consummate professional when it comes to customer service at an auto dealership. This is our 3rd X3...but my wife wanted to check out Audis, Volvos, and Mercedes Benz before committing to another BMW. Not only was the X3 better than its competitors, but Paul's helpful advice and interactions set him head and shoulders above any other person we dealt with at other dealerships. Susan Ward helped us understand all the bells and whistles on this car: she patiently worked with my wife to custom tailor all of the features so it feels like its ... Read More DealerRater - Jun 1, 2025
This has been one of the best dealer experiences I have had. Everyone was prepared and extremely knowledgeable. My sales contact Paul Kolleck was nothing short of outstanding. Thank you BMW for this great experience
Excellent and outstanding service overall, from sales to the service department. Emily was absolutely amazing. My experience was A+.
I set up an appointment ahead of time and they were ready for us with a car of our desire. The sales person did a thorough explanation of the systems, dashboard and all the goodies the car had to offer. The sales person then took us for a ride to show off the impressive power and handling of the vehicle! We then took a drive for ourselves and decided on next steps. The dealer didn’t have the options we wanted on the lot, so we ordered a custom build. Once the car was delivered, we arrived to a bow ... Read More DealerRater - May 18, 2025
From the moment I walked in the door my experience was top notch. Everyone was pleasant to deal with, no pressure, and very helpful. We found the car I bought right away.
Everyone we dealt with was helpful, pleasant and knowledgeable. They helped us choose the car we wanted and then found it for us without a long wait. Explanations were clear and the closing process was smooth.
Everything about The BMW Store is EXCELLENT. My wife and I have now purchased 5 cars from them. On all 5 occasions, the experience was easy and enjoyable. Paul Kolleck and Susan Ward are AMAZING!!! And the most important part, the cookies are GREAT!!! Joe Gettler, in the Service Depart, is very knowledgeable and has always been incredibly dependable.
Great BMW dealership. Very responsive, and helpful. Ordered two custom cars with them and will be ordering more. Thank you for the great experience.
They did everything they said they would and did it well. The facility was clean, well designed an enjoyable place to look at all the cars. Keep it ip
Super easy transaction and a fair price! I purchased a pre-owned M3 from The BMW Store. Hank Stallings made this out of state transaction easy and smooth. Pricing was fair and Hank was very responsive to all of my questions. He seamlessly worked out post-sale needs such as shipping to my home and locating the second vehicle key. I'm sure it's even easier for local customers to buy from them. Thank you, Hank & team for a great experience.
I have been buying vehicles for 46 years, this vehicle purchase and my trade in transaction was the most pleasant experience by far. Could not have been more pleased. I highly recommend that anyone who is going to purchase a BMW start at The BMW Store.
Very thorough staff and Emily was stellar. They kept me informed about the build and arrival of my new X3. If you are interested in a BMW in Cincinnati this IS the dealership to explore.
I’m happy to write this review because my experience with The BMW Store was truly outstanding. Even more impressive was my sales associate, Matt Swartz.
Living about 214 miles away, I was initially hesitant about purchasing a vehicle without seeing it in person—especially since I was particular about the color. I was looking for a maroon shade, not a bright red, and Matt went above and beyond to give me peace of mind. He thoughtfully parked the vehicle next to a true “red” BMW and sent me photos so I could clearly see the difference. That level of attention ... Read More DealerRater - May 2, 2025
This was a super smooth and fairly quick experience from the initial placing of my special order X1, obtaining a value on my trade, followed by pickup of my vehicle in the timeframe stated. I will return to the BMW Store if/when I am ready for a 4th! Also special thanks to Susan for the time spent with me going over all of the new bells and whistles my new vehicle offers. This is my third BMW, and it never disappoints!
Paul was extremely knowledgeable, patient and accommodating during the sales process. I felt comfortable with my decisions and I never felt pressured. Susan guided me through the technology and digital features of the car. She also was extremely knowledgeable and patient.
This is my second BMW. I upgraded to an X3 from an X1. Great service and quality of a car. I cannot say enough about how I was taken care of and the expedience of the service and salesman.
Great experience. I gave Emily the description of the i4 I was interested in, she located one exactly to my specs in Baltimore. In less than 10 days I had the car. The financing was excellent and both the sales person and the finance person gave me recommendation on how to structure the payments that saved several thousand bucks. The instruction on how to operate the electric BMW were thorough. Everyone was helpful and cheerful without pressure.
Very nice dealership. This was my 8th BMW lease. They make it easy to do business with no pushiness. The cars sell themselves. Paul K listened to what I was looking for and gave me several solutions. Delivery day was nice with the personal tour of my vehicle by a staff member who was patient with me.
Paul and Susan did a wonderful job quickly getting me into an updated car! Thanks!
Hank was the sales person I worked with. I feel he worked with me getting the x3 that we purchased at a reasonable. Then Hank had another person sit in the car and go over every part if the car with us so we were not lost once we drove it off the lot. I highly recommend asking for Hank if you are looking to get into a B.M.W!
The BMW Store is very impressive: clean, up to date, and welcoming. My salesperson, Mat Swartz, was very professional, considerate, and easy to deal with. I am very happy with my buying experiences at The BMW Store!
Paul, Eric, and Susan always do a great job. It was another smooth and stress free transaction. Thanks to the BMW Team!
Emily Blose was easy to deal with . . . no pressure yet provided the best deal in town. Proactive with keeping me informed on the status of my built-to-order car, and very responsive whenever I reached out. Susan Ward was on top of her game as a BMW Genius and responded immediately to any inquiries.
I walked away with the car of my dreams. No pressure to buy and outstanding service all around. Car was detailed as the financial paperwork was being completed. Ask for John Beam, he was the best
Just purchased my 5th BMW from this dealership. They’ve taken very good care of me.
We worked with Jonathan Kumar who was extremely helpful in explaining the different EV models. And Susan helped us understand the technology once we purchased the car. Both are easy and fun to work with and we love the car!
Excellent service. Paul is great. I have been with them since 2008. No issues with service what so ever.
From my initial contact on line to my final purchase day I was treated with utmost professionalism and respect. Paul had our test vehicles out and ready for our test drive day and answered all our questions. Absolutely a different and positive experience after test driving vehicles from other dealerships no pressure just assistance from Paul. When we worked the deal there were no surprises and no pressure with gimmick add on’s like other manufacturers. Our trade in value was very fair. We special ordered our vehicle which took less than 30 days to receive. On the day of delivery ... Read More DealerRater - Mar 4, 2025
I have purchased multiple cars from Paul at the BMW Store. He always does a fantastic job taking care of me and the service at the dealership is outstanding!
Bought my third x7 from Paul and actually enjoyed the process. He knows the car inside and out which is helpful. The dealership is professional and friendly! Susan was extremely patient explaining all the new features when I picked up the car. And knowledgeable. I highly recommend The BMW Store team!
Paul made the whole process smooth and fun. This was my first BMW purchase and Paul had all the knowledge to help me make the best decision for me. Susan was welcoming and informative on day of pick-up, making sure I knew the ins and outs of the model before driving off the lot. Great Buying Experience!
I have been a loyal customer of the BMW store in Cincinnati for the last two decades. This is my fourth BMW I have purchased from them. Paul Kolleck is a pleasure to work with and he’s always my go to sales person when it’s time for an upgrade.. He makes the building your own BMW process so simple and effortless.
Upon delivery of my new BMW, Susan Ward did an excellent job of going over all of vehicle functions with me. I get a bit nervous when it comes to learning the new technology, but she was ... Read More DealerRater - Feb 14, 2025
I have bought all my cars from this dealer, since i got into town 16 years ago. Everyone is super professional and friendly and wants to make sure that you are completely happy with the choices you are making. Paul Kolleck has always been there for me and my family. Thank you so much !!! Pedro Noriega
I have purchased 4 Vehicles from Paul and he is always honest professional and on time. Susan gives you the best overview of you car so you leave with a full understanding of what you can do with your new ride!!!The overall experience atvTheBMW Store is always pleasant. They treat you like family!!!
Great experience at the BMW Store in Cincy. Worked with Jonathan Kumar who was very knowledgeable and patient with us as we sorted through the different EV models. The car is amazing!
Great buying experience. Ric actually ordered the car from the port before I decided to purchase. Amy was available for any questions, provided the proper amount of follow up with being pushy. Great people throughout the process. I was treated professionally and received a fair deal.
This dealership helped us replace our car after an accident. They worked with us to find and hold a car until the insurance was complete. This is our second time purchasing a car from them.
The BMW Store provides a great customer experience! Paul Kolleck was incredibly helpful walking us through our new car options and providing the information we needed to make our decision. Susan Ward gave excellent support and training on our new car features.
Joe Gettler is the best possible service advisor.
The BMW store is always presented professionally and their facility is top notch. Everyone I have worked with there goes out of their way to ensure a wonderful customer experience.
We have purchased our last 3 BMW vehicles here and it’s always an amazing experience. Julian has helped us with the last 2 and he’s been fantastic and hassle free. Highly recommend!!!
We had a great experience working with Jonathan Kumar. We were new to BMW, and Jonathan was very knowledgeable, and easygoing. He was very thorough in his explanations, and put my mind at ease about being a new EV driver/owner. Susan Ward also did a fantastic job going over the tech in the vehicle when it was finally delivered. Also kudos to BMW for delivering my car ahead of schedule. It was a nice Christmas surprise.
Dean Stathes was great to work with and Susan Ward was a great help with my technology questions. Additionally Eric Fender was very helpful explaining the available maintenance packages and walking me through the purchase paperwork.
Mr. Kumar was great to work with. No pressure. I took multiple test drives and didn’t have to endure the pestering emails and calls like some people in sales are prone to. Worked out great.
Paul Kolleck and Susan Ward were great to work with. Transaction was smooth and easy.
Great buying experience! We feel as if we are part of a new family. Great follow-up by, and connection with our sales person, Jonathan. Knowledgeable sales team, and a very efficient process. Delivery process only took an hour and we were on our way in a new BMW.
Julian was amazing to work with, he wasn’t pushy, didn’t play around and knew exactly what we wanted, would go back to him any day.
Its my 6 car I buy with Paul and every single time its a pleasure
Paul was easy to work with and his very accommodating! Made my trasnaction smooth and very little work for me. Susan Ward was available and made learning the technology on the car easy! Certainly will be back!
Always wonderful service and follow up. Paul always comes through and we have been working with him for several years now.
Paul Kolleck helped me to find the right vehicle to fit the whole family and pick the options to fit my needs for my custom ordered BMW X7. I took delivery only 3 weeks after ordering it. The kids love the new car and my teenager comfortable ride in the 3rd row. Susan Ward helped me to configure my BMW ID and explained all the cool features to me. This is the second BMW I bought at the BMW Store with help from both of them. Both experiences were excellent.
Outstanding service! I will purchase future vehicles from this dealership. Everything was perfect from the test drive through the purchase of the vehicle.
This is the 5th automobile we have purchased from The BMW Store. Our experience’s have all been great especially our last X7 with Dean.
This dealership was extremely professional and courteous. The entire transaction was a most pleasant experience.
The BMW Store is an extremely well run dealership. They made it easy to order the SUV that I wanted. They delivered my SUV on the promised timetable. Everyone I worked with was friendly & professional. I also appreciated the one on one training/ orientation that was afforded me.
Emily is a standout! She ultimately brought my business to The BMW Store and I couldn't be any happier with that decision! The entire purchasing experience was exceptional. Also really appreciated the finer touches on pickup day and the warm reception that Ric and Jonathan provided. Every aspect of my experience was positive and I would definitely recommend The BMW Store!
Great customer service and selection. No pressure felt throughout any of the car buying process. Will definitely buy from again.
My first BMW and what a great experience. Jonathan Kumar made sure I was well informed of the options, the engines and the rides of the models. Others I appreciated was the follow up by Katelyn Linnemann, the help with programing by Stephanie Bucklin and the ease of closing with the coordination of Eric Fender. Loved the Z4, but with the four cylinder - which still has more power than you could need. Great Experience, Great Ride, Thanks ALL!
Great service from a very knowledgable salesman. We got the right vehicle to meet our needs!
Paul has been amazing to work with from the jump. He has been on top of every part of the process from the moment I stepped on the lot - helping me decide which vehicle was right for me, the lease, the terms and then guiding me through the purchase. I will come back again and tell friends - Paul was that good.
I am so pleased with the service I received from Paul and the BMW Store. Thank you
We had a fantastic experience working with Emily. She was patient, professional, knowledgeable, and uber responsive. Susan was fantastic walking us through the capabilities of the vehicle and Eric made quick work of the financial process. We would highly recommend the BMW Store!
Very easy process. I had a great experience for my first BMW I’ve purchased.
Paul Kolleck and Susanne Ward made my purchase experience as least stressful as any I have made in 50 years of buying cars . I am only sorry I didn’t buy sooner. Paul is as patient as he is helpful.
The sales experience was nothing but professional. Jonathan Kumar did an outstanding job throughout the process. There is no question, where I will purchase my next BMW. THE BMW STORE!
Great experience working with Emily at The BMW Store. When I first stopped in, I let her know that I was early in my selection process. She kept in touch, but was not pushy or pressuring in any way. When I was ready to order, she spent several hours with me as I contemplated choices, was patient and informative. Pick up day was smooth, with the BMW Genius going thru all the features, paperwork was quick and easy. I needed a different charging cable and Emily even assisted with that after the sale was complete. Great service and experience all ... Read More DealerRater - Oct 26, 2024
Out of town online purchase. Everyone was friendly and helpful at the dealership when we arrived. We were in and out quickly and they even returned our rental for us. Great experience.
The dealership was efficient. When the brake issue with the X5 arose and my car was delayed Paul found. Way to help us out. Picking up the car was easy. Susan Ward did a great job training me and even helped me the next day when I couldn’t remember what she had told me on one topic.
Hank Stalling, Susan Ward, and Jemar DeBose were amazing to work with in our Certified Pre-Owned purchase at the BMW Store. If you are in the market for a BMW... The BMW Store is the spot
Paul Kolleck is great to work with! This is the second car I have bought from him and recommend him highly
If you want to shop for a car with no pressure this is a great place!
I recently had the pleasure of ordering and purchasing my first BMW, and I couldn't be more thrilled with the entire experience! From the moment I walked through the door, the team (specifically Emily) was incredibly accommodating and made me feel like a valued customer.
The communication throughout the buying process was outstanding. They kept me updated every step of the way, ensuring I was well-informed and comfortable with my decisions. It was evident that customer service is a top priority for them.
Their post-purchase follow-up also impressed me. They contacted me multiple times to ensure everything was going ... Read More DealerRater - Oct 3, 2024
1. I trust this dealership. 2. They are always professional. 3. they clearly place the customer first.
They didnt only made the process super easy, but the level of customer support makes you feel a true VIP. They really offer a premium service and package on the car that I bought.
Chris helped me order my first BMW and dream car. The process was simple and the car arrived exactly when I was told it would. Everyone at the dealership was wonderful.
We worked with Chris Place leasing a BMW iX. It was very good experience on test drive and car set up. Chris and Susan are very helpful and patient on showing us the car and addressing our questions.
I chose to go to the BMW Store over BMW North even though BMW North is just down the street from my house. I think that says everything! I have been using the Mini dealership there for years and it just seemed logical to continue on with my BMW.
I worked with Paul to get into a 2025 X7, it had the exact color combo and options that I was looking for. The entire process was quick and easy and Paul was awesome to deal with. Susan set the car up for me and was very patient working through the details of the controls and settings. It could not have gone any smoother !
I worked with Jonathan Kumar to order my 2024 M3. He is very knowledgeable in the process of ordering an M car. From the first time I stopped by the dealership and meet Jonathan I felt at easy and comfortable he would guide me the through the ordering process. I placed my order in January and took delivery late July. He was always there to answer all my questions and provided updates once production started. If you are looking to purchase a BMW or a M car Jonathan is the one to help.
I had an amazing experience working with Hank Stallings at the BMW Store. He was very patient and knowledgeable. He truly made an effort to understand what I wanted in my next car and worked with me until I found the right one! I can't thank him enough for the time he put into working with me and answering all of my questions.
Paul and Susan provide excellent service during the Sale and through out the lease period.
I have dealt with Paul Kolleck and Susan Ward for a number of years. They are the best of a great dealership.
A pleasure to do business with. Mat was on top of everything. No questions left unanswered. Would definitely buy from again. A+
Excellent experience from beginning to end. Dean was wonderful and explained everything thoroughly and was not pushy at all - giving the time to the customer to ask questions and review well and calmly the options. Susan was terrific in explaining and showing how the car works - it was a pleasure. And the finances part with Erik also went smoothly. Left the store in pouring rain - with my new car dropped just outside the door so we wouldn’t get rained on and people waiving and being very gracious with directions how to exit the store.👏👏👏👏
Easy to work with. Explained how to work the car very thoroughly. Very efficient with buying and financing. Friendly.
Paul was great to work with during the purchase process. He is knowledgeable but not a pushy sales person. Susan was fantastic to work with after the sale for a tutorial on the car. Everyone was very helpful.
Excellent experience, fantastic staff and seamless process. If you're looking for a new or used BMW I highly recommend the BMW Store.
Bought my X5 at the end of its lease period. Emily Blose and the finance team made the process as easy as could be. These guys are true professionals.
The experience that I had at The BMW Store on Stewart Road was seamless from start to finish. My sales person, Paul Kolleck, made the process very smooth and was delightful to work with. He took the time to understand my situation and provided me with great options for considerations and then made the transaction very smooth. On delivery, Paul greeted me to congratulate me on my new X5 and introduced me to Susan Ward who walked me through all the details of my new car inside & out, including setting up the BMW app so when I drove away ... Read More DealerRater - Jul 9, 2024
Excellent and courteous service. The process of leasing was easy. Sales representative attentive and knowledgeable
Paul is very easy to work with and Susan was very helpful in making sure my bmw app was all setup with my new car. Great place to work with!
This is the fifteenth car my wife and I have bought from this dealership and have always been very satisfied. Everyone at this dealership has always been very professional and couldn’t be more helpful with whatever we needed. Paul and Susan both have always gone above and beyond.
From ordering to delivery, the team that worked with me made buying my first BMW truly an exceptional and easy experience. Jonathan, who was my sales person answered all of the detailed questions that I had from the getgo, informing me the difference between the models and what they can offer for what I'm looking for. It made choosing the car I wanted so much easier. Once I picked up my car and singed the paper, Jemar also worked with me to have the maintenence package, fit my exact need as well. Everyone I worked with in this store ... Read More DealerRater - Jun 20, 2024