Customer Testimonials

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DealerRater Dec 2, 2024

This dealership was extremely professional and courteous. The entire transaction was a most pleasant experience.

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DealerRater Nov 30, 2024

The BMW Store is an extremely well run dealership. They made it easy to order the SUV that I wanted. They delivered my SUV on the promised timetable. Everyone I worked with was friendly & professional. I also appreciated the one on one training/ orientation that was afforded me.

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DealerRater Nov 28, 2024

Emily is a standout! She ultimately brought my business to The BMW Store and I couldn't be any happier with that decision! The entire purchasing experience was exceptional. Also really appreciated the finer touches on pickup day and the warm reception that Ric and Jonathan provided. Every aspect of my experience was positive and I would definitely recommend The BMW Store!

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DealerRater Nov 25, 2024

Great customer service and selection. No pressure felt throughout any of the car buying process. Will definitely buy from again.

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DealerRater Nov 25, 2024

My first BMW and what a great experience. Jonathan Kumar made sure I was well informed of the options, the engines and the rides of the models. Others I appreciated was the follow up by Katelyn Linnemann, the help with programing by Stephanie Bucklin and the ease of closing with the coordination of Eric Fender. Loved the Z4, but with the four cylinder - which still has more power than you could need. Great Experience, Great Ride, Thanks ALL!

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DealerRater Nov 15, 2024

Great service from a very knowledgable salesman. We got the right vehicle to meet our needs!

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DealerRater Nov 13, 2024

Paul has been amazing to work with from the jump. He has been on top of every part of the process from the moment I stepped on the lot - helping me decide which vehicle was right for me, the lease, the terms and then guiding me through the purchase. I will come back again and tell friends - Paul was that good.

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DealerRater Nov 11, 2024

I am so pleased with the service I received from Paul and the BMW Store. Thank you

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DealerRater Nov 9, 2024

We had a fantastic experience working with Emily. She was patient, professional, knowledgeable, and uber responsive. Susan was fantastic walking us through the capabilities of the vehicle and Eric made quick work of the financial process. We would highly recommend the BMW Store!

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DealerRater Nov 3, 2024

Very easy process. I had a great experience for my first BMW I’ve purchased.

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DealerRater Oct 28, 2024

Paul Kolleck and Susanne Ward made my purchase experience as least stressful as any I have made in 50 years of buying cars . I am only sorry I didn’t buy sooner. Paul is as patient as he is helpful.

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DealerRater Oct 26, 2024

The sales experience was nothing but professional. Jonathan Kumar did an outstanding job throughout the process. There is no question, where I will purchase my next BMW. THE BMW STORE!

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DealerRater Oct 26, 2024

Great experience working with Emily at The BMW Store. When I first stopped in, I let her know that I was early in my selection process. She kept in touch, but was not pushy or pressuring in any way. When I was ready to order, she spent several hours with me as I contemplated choices, was patient and informative. Pick up day was smooth, with the BMW Genius going thru all the features, paperwork was quick and easy. I needed a different charging cable and Emily even assisted with that after the sale was complete. Great service and experience all ...

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DealerRater Oct 26, 2024

Out of town online purchase. Everyone was friendly and helpful at the dealership when we arrived. We were in and out quickly and they even returned our rental for us. Great experience.

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DealerRater Oct 13, 2024

The dealership was efficient. When the brake issue with the X5 arose and my car was delayed Paul found. Way to help us out. Picking up the car was easy. Susan Ward did a great job training me and even helped me the next day when I couldn’t remember what she had told me on one topic.

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DealerRater Oct 10, 2024

Hank Stalling, Susan Ward, and Jemar DeBose were amazing to work with in our Certified Pre-Owned purchase at the BMW Store. If you are in the market for a BMW... The BMW Store is the spot

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DealerRater Oct 5, 2024

Paul Kolleck is great to work with! This is the second car I have bought from him and recommend him highly

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DealerRater Oct 4, 2024

If you want to shop for a car with no pressure this is a great place!

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DealerRater Oct 3, 2024

I recently had the pleasure of ordering and purchasing my first BMW, and I couldn't be more thrilled with the entire experience! From the moment I walked through the door, the team (specifically Emily) was incredibly accommodating and made me feel like a valued customer. The communication throughout the buying process was outstanding. They kept me updated every step of the way, ensuring I was well-informed and comfortable with my decisions. It was evident that customer service is a top priority for them. Their post-purchase follow-up also impressed me. They contacted me multiple times to ensure everything was going ...

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DealerRater Sep 26, 2024

1. I trust this dealership. 2. They are always professional. 3. they clearly place the customer first.

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DealerRater Sep 12, 2024

They didnt only made the process super easy, but the level of customer support makes you feel a true VIP. They really offer a premium service and package on the car that I bought.

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DealerRater Sep 4, 2024

Chris helped me order my first BMW and dream car. The process was simple and the car arrived exactly when I was told it would. Everyone at the dealership was wonderful.

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DealerRater Aug 21, 2024

We worked with Chris Place leasing a BMW iX. It was very good experience on test drive and car set up. Chris and Susan are very helpful and patient on showing us the car and addressing our questions.

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DealerRater Aug 16, 2024

I chose to go to the BMW Store over BMW North even though BMW North is just down the street from my house. I think that says everything! I have been using the Mini dealership there for years and it just seemed logical to continue on with my BMW.

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DealerRater Aug 15, 2024

I worked with Paul to get into a 2025 X7, it had the exact color combo and options that I was looking for. The entire process was quick and easy and Paul was awesome to deal with. Susan set the car up for me and was very patient working through the details of the controls and settings. It could not have gone any smoother !

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DealerRater Aug 12, 2024

I worked with Jonathan Kumar to order my 2024 M3. He is very knowledgeable in the process of ordering an M car. From the first time I stopped by the dealership and meet Jonathan I felt at easy and comfortable he would guide me the through the ordering process. I placed my order in January and took delivery late July. He was always there to answer all my questions and provided updates once production started. If you are looking to purchase a BMW or a M car Jonathan is the one to help.

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DealerRater Aug 10, 2024

I had an amazing experience working with Hank Stallings at the BMW Store. He was very patient and knowledgeable. He truly made an effort to understand what I wanted in my next car and worked with me until I found the right one! I can't thank him enough for the time he put into working with me and answering all of my questions.

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DealerRater Aug 6, 2024

Paul and Susan provide excellent service during the Sale and through out the lease period.

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DealerRater Jul 27, 2024

I have dealt with Paul Kolleck and Susan Ward for a number of years. They are the best of a great dealership.

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DealerRater Jul 22, 2024

A pleasure to do business with. Mat was on top of everything. No questions left unanswered. Would definitely buy from again. A+

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DealerRater Jul 19, 2024

Excellent experience from beginning to end. Dean was wonderful and explained everything thoroughly and was not pushy at all - giving the time to the customer to ask questions and review well and calmly the options. Susan was terrific in explaining and showing how the car works - it was a pleasure. And the finances part with Erik also went smoothly. Left the store in pouring rain - with my new car dropped just outside the door so we wouldn’t get rained on and people waiving and being very gracious with directions how to exit the store.👏👏👏👏

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DealerRater Jul 18, 2024

Easy to work with. Explained how to work the car very thoroughly. Very efficient with buying and financing. Friendly.

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DealerRater Jul 12, 2024

Paul was great to work with during the purchase process. He is knowledgeable but not a pushy sales person. Susan was fantastic to work with after the sale for a tutorial on the car. Everyone was very helpful.

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DealerRater Jul 12, 2024

Excellent experience, fantastic staff and seamless process. If you're looking for a new or used BMW I highly recommend the BMW Store.

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DealerRater Jul 10, 2024

Bought my X5 at the end of its lease period. Emily Blose and the finance team made the process as easy as could be. These guys are true professionals.

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DealerRater Jul 9, 2024

The experience that I had at The BMW Store on Stewart Road was seamless from start to finish. My sales person, Paul Kolleck, made the process very smooth and was delightful to work with. He took the time to understand my situation and provided me with great options for considerations and then made the transaction very smooth. On delivery, Paul greeted me to congratulate me on my new X5 and introduced me to Susan Ward who walked me through all the details of my new car inside & out, including setting up the BMW app so when I drove away ...

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DealerRater Jul 1, 2024

Excellent and courteous service. The process of leasing was easy. Sales representative attentive and knowledgeable

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DealerRater Jun 28, 2024

Paul is very easy to work with and Susan was very helpful in making sure my bmw app was all setup with my new car. Great place to work with!

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DealerRater Jun 24, 2024

This is the fifteenth car my wife and I have bought from this dealership and have always been very satisfied. Everyone at this dealership has always been very professional and couldn’t be more helpful with whatever we needed. Paul and Susan both have always gone above and beyond.

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DealerRater Jun 20, 2024

From ordering to delivery, the team that worked with me made buying my first BMW truly an exceptional and easy experience. Jonathan, who was my sales person answered all of the detailed questions that I had from the getgo, informing me the difference between the models and what they can offer for what I'm looking for. It made choosing the car I wanted so much easier. Once I picked up my car and singed the paper, Jemar also worked with me to have the maintenence package, fit my exact need as well. Everyone I worked with in this store ...

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DealerRater Jun 16, 2024

Paul and Susan were extremely helpful with our first BMW. Eric in Finance made the documentation process simple and efficient.

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DealerRater Jun 15, 2024

Paul, my sales guy, went above and beyond with my most recent transaction. I was in a pinch and needed to turn around the new car quickly. He and everyone at the dealership worked hard and were able to have my car ready for me before I headed out of town for an extended period of time. I cannot say enough positive things about how impressed with everyone at The BMW Store I am!

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DealerRater Jun 14, 2024

Wonderful experience purchasing my BMW. Paul was so great to work with on the purchase and Susan did a great job explaining all of the car's features. First class experience -highly recommend!

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DealerRater Jun 14, 2024

Emily Blose at BMW Cincinnati made shopping for a car so easy. She helped me get the exact car that I wanted and explained each option. Highly recommend working with Emily! Susan Ward also gave me a comprehensive explanation of my beautiful new card.

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DealerRater Jun 13, 2024

The BMW store made my experience a great one. I was really excited to buy this car and they made it even better. Emily Blose in sales was outstanding and I would recommend her to anyone.

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DealerRater Jun 12, 2024

Best BMW dealership in Cincinnati. It only took 3 months or so from deposit to delivery for my 2024 G87 M2. Jonathan Kumar took care of me along the way and was very helpful on any question and request I had. I would definitely recommend the BMW Store (much much better) over the other dealership here in Cincinnati.

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DealerRater Jun 10, 2024

The Dealership was a great place to shop for my new BMW. Everyone was extremely easy to deal with.

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DealerRater Jun 9, 2024

Truly amazing dealership, the sales department was top notch with truly knowledgeable and professional through the process.

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DealerRater Jun 5, 2024

Paul was helpful, knowledgeable and overall great to work with. My experience was easy, and I got a beautiful car that I love

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DealerRater Jun 4, 2024

I am very happy with the professionalism of the people at the BMW Store. In particular Paul Kolleck and Joe Gettler. Mike Scherer

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DealerRater Jun 3, 2024

Top notch attention to detail in all departments. Best experience buying and leasing cars. Will recommend friends and relatives.

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DealerRater Jun 1, 2024

Chris Place and mngr Rick have been awesome - considerate, professional, have gone “the extra mile.”

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DealerRater May 31, 2024

Dealership seems very good with enthusiastic employees, clean and modern facilities. This is my first car purchased from them so cannot speak to all aspects of service.

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DealerRater May 28, 2024

We couldn’t ask for a better dealership/ sales person. They are truly the best around.

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Facebook May 24, 2024

They send you a video of the vehicle inspection with all comments of findings with recommendations. Their auto service AND customer service is impeccable!

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DealerRater May 21, 2024

Paul was great to work with. Very knowledgeable and helpful. He made the process easy and stress free.

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DealerRater May 19, 2024

Paul Kolleck listened to our interest & was generous in giving us time to consider options. After the sale, he continued to contact us & assure we were comfortable with the purchase. Awesome care & attention!!!

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DealerRater May 19, 2024

Everyone at this dealer is very nice and helpful especially Dean Stathes without the high pressure.

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DealerRater May 13, 2024

Friendly approach, expertise in their products and supportive in the decision making process. I would buy from them again.

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DealerRater May 9, 2024

The BMW Store offers all the amenities one would expect of a luxury dealership. The atmosphere is professional yet casual. The sales team is both knowledgeable and competent. Paul kept me well informed throughout the entire process.

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DealerRater May 8, 2024

Starting my 6th lease with Paul Kolleck. Paul keeps me updated throughout the process. I've never been disappointed.

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DealerRater May 5, 2024

Jonathan took great care of us and saw us through the entire process of turning in my old lease for a new one. This is my 3rd BMW and I will only come to the BMW Store! They are the best

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DealerRater Apr 28, 2024

My wife an I are very happy with our vehicle. Sales staff were extremely helpful and kind, as was finance.

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DealerRater Apr 27, 2024

Jonathan was a huge help and kept me up to date on my m2 order. The staff have been nothing but nice and friendly. Stephanie was very nice and informative when I got my car helping me set the car up. It was a great experience and I appreciate the team there.

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DealerRater Apr 27, 2024

Paul Kolleck was a great help throughout the entire process. The entire staff at The BMW Store of Cincinnati was friendly and helpful. I am extremely satisfied with their service.

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DealerRater Apr 25, 2024

I had a wonderful experience buying my first BMW here. Jonathan was extremely helpful and was able to get so much done before I even arrived. He helped me save time and get on the road as quickly as possible. Very responsive team who helped me set up the apps before I left. I highly recommend buying your next BMW here.

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DealerRater Apr 22, 2024

This is the 6th or 7th car I've gotten at the BMW Store. Always a pleasure to work with the folks there.

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DealerRater Apr 18, 2024

My wife and I are extremely happy that we walked into the showroom and met Jonathan. He is very professional and knowledgeable, and we enjoyed working with him very much! Our new car is simply the best vehicle we’ve ever driven. We couldn’t be more thankful!

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DealerRater Apr 17, 2024

I was pleased with the sales experience and the assistance on setting up my apps and explaining all interior and exterior features.

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DealerRater Apr 14, 2024

Went there for one car, ended up with a better option. Painless and straight-forward transaction. Thank you Julian and Jemar.

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DealerRater Apr 8, 2024

My sales advisor Mat had a great aptitud and was very dilligent driving me over the complete process. Everything went smooth and quick. Great customer service.

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DealerRater Apr 8, 2024

The BMW Store Cincinnati is top notch. We've leased/purchased 3 cars through them, and all have been fantastic. Our sales lead, Dean, is great to work with. Very knowledgeable and helpful through the entire process. We will be coming back in the future. -KevinM

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DealerRater Apr 6, 2024

the BMW store has the best customer experience I have ever had. Paul is fantastic and so is Susan. I will only drive BMWs from now on. Sincerely, A former Audi customer, Shelby

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DealerRater Apr 6, 2024

Paul is awesome to work with. He found the BMW I wanted when they didn’t have it in stock. He made the buying process so easy. I was in and out in under an hour with my brand new car. If you want a high-quality, friendly and straight-forward experience, go see Paul Kolleck at The BMW Store.

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DealerRater Apr 3, 2024

Great experience as always! I've bought cars there since 1990 and I will keep coming back. My salesman Dean was a great help, as was Susan Ward.

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DealerRater Apr 1, 2024

This was a hassle free expeience during which my wife and I were treated with utmost profesionalism and respect. When we arrived for our test drive the vehicle was clean and positioned just outside the door. Upn our return, the purchasing process was straightforward and expedient.

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DealerRater Mar 29, 2024

No haggling, other dealers try to get you to do add on’s, they were very transparent. I was able to build my car with what I wanted without trying to be upsold or pressured into things I didn’t want due to allocation restrains.

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DealerRater Mar 29, 2024

Fantastic experience! Paul and Susan are fantastic. Everyone we dealt with was extremely friendly and a total professional.

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DealerRater Mar 25, 2024

Emily was fantastic. No pressure, very knowledgeable. All around great experience. Highly recommend the team.

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DealerRater Mar 25, 2024

Wonderful car buying experience at this dealer! Johnathan was very knowledgeable and helpful and entire staff was friendly and attentive.

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DealerRater Mar 25, 2024

I have bought multiple cars from Paul at the BMW Store. He always does a fantastic job. Shoutout to Susan who helped setup and configure our new 330i!

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DealerRater Mar 22, 2024

Amy Ludlum did a wonderful job showing us the X5. She explained the functions and options of the car. Took us on a test drive and spent a lot of time with us. Actually did it twice as we did not purchase on our first visit.

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DealerRater Mar 19, 2024

Amy Ludlum did a fantastic job selling us a BMW X3 in Feb. We were leaning towards another Mercedes but Amy did such a fantastic job explaining all the benefits and why it was the new car for me. She was patient, sincere with her explanations and was very thorough. Truly excellent customer service and we will return when it's time for another car. Kudos to Susan for being super patient in teaching me how to use all the fancy new tech on the car. She has even followed up with kind emails as well,

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DealerRater Mar 13, 2024

Always do a really nice job with making the customer happy. Great customer service and fair pricing.

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DealerRater Mar 11, 2024

Low pressure to buy. Emily answered all our questions and accommodated all of our requests. She was very responsive. We ended up ordering a car and the build experience was very transparent and easy to follow. Had our new car in less than 4 weeks. The tradein we had wasn't a luxury car and the trade allowance was several thousand lower than we'd been offered elsewhere so we sold it separately before we purchased our new car. No complaints, that's just what worked best for us.

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Facebook Mar 11, 2024

We purchased our first BMW from Mat and was extremely happy with the overall service from beginning to end. Zero pressure at all. Thank you!!

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DealerRater Mar 9, 2024

Exceptional experience from start to finish, highly recommended and the difference is in the details. This team delivers!

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DealerRater Mar 7, 2024

The team at the BMW store is always friendly, knowledgeable and service-focused. I had another great buying experience with Paul Kolleck and will continue to rely on the BMW Store! Susan Ward was amazing at helping ensure I get the most out of all the technology in the new vehicles!

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Facebook Mar 6, 2024

I spent a lot of time debating on where to take my new BMW for service and I am so glad I brought it here. I work at a dealership and tend to believe I have very high standards. I was more than impressed with the service I received!!! The video inspection was a huge plus for me… it shows they go out of there way. Corey was awesome and easy to reach. The whole process from scheduling, the loaner, the appt, and after was flawless! I will be back to see Corey when I am due for service again.

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DealerRater Mar 2, 2024

Great people to work with (new or pre-owned) and excellent service. I've purchased four cars from The BMW Store over the years.

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DealerRater Feb 28, 2024

Exceptional experience buying our first BMW. John Beam was awesome! The car was ready to test drive and we were shown all technology options before we left. Thank you BMW Store!

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DealerRater Feb 26, 2024

Exceptional experience- the whole team was professional, efficient, no surprises, attentive to details. Julian Lambert was outstanding, gracious and went above and beyond to make our 6 hour roundtrip to the dealer a pleasant experience.

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DealerRater Feb 21, 2024

Working with The BMW Store was a great experience from start to finish. Starting out on my vehicle purchase journey a BMW was not on my short list of cars. However, after seeing how active they are in supporting the community and organizations they support they joined the list. Now, I am the happy owner of a new X7,

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DealerRater Feb 20, 2024

This dealership wants their customers to have an exceptional experience purchasing a car from them.

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DealerRater Feb 18, 2024

The entire team is great to work with - very down to earth and friendly! Sales associate Paul was so helpful and knowledgeable. There was no pressure to buy until I was ready. I test drove multiple cars and asked a lot of questions, and he was happy to help. Susan was equally as great to work with! She was very thorough and helped us learn and setup the new tech and features. We also really appreciated the finance guy, Eric. He was straightforward and easily explained all our options. Again, no pressure at all to buy additional service or ...

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DealerRater Feb 17, 2024

Just purchased a car from this dealership......and I live in MD. These folks were professional and a pleasure to work with. It was worth the flight and drive back home.

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DealerRater Feb 16, 2024

Third experience buying with Paul Kolleck. I did not hesitate to call him again! Very pleasant experience all around!!

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DealerRater Feb 12, 2024

Great communication throughout the car buying process. Everything about the new car and service options was explained well. I love my new car!

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DealerRater Feb 10, 2024

The BMW Store is a great dealership. The deal was done in very professional manner and very efficiently.

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DealerRater Feb 10, 2024

Excellent service from the moment I arrived. Amy answered all of my questions and was a pleasure to deal with. Everything was ready ahead for delivery, and went smoothly. Susan explained and set up the many tech options. Amy has followed up several times since purchase to make sure everything is going well. Thank you

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