Customer Testimonials
Friendly and respectful. A pleasure to use when I need to bring my car in for service work. Keep up the good work!
Jonathan is very knowledgeable, easy to work with, and is clearly interested in finding what matters most to his customers. He and the rest of the staff made the entire experience comfortable and focused on achieving our goals. I look forward to working with him again.
This is my 5th car from The BMW Store and each time the service does not disappoint. Paul understands what I'm looking for and makes the whole process very easy. Delivery of the vehicle is always made better by Susan Ward's easy instructions and willingness to answer every simple question.
As our first BMW there has been a little “breaking in” period for my wife and me. Joe addressed our concerns with professionalism and understanding. He kept us informed through each step of the troubleshooting process and assured us that the BMW Service Department would address any future concerns in a timely manner. Having a loaner provided to us was a bonus and very much appreciated.
My experience with the BMW store was very nice. Jonathan was my salesman and he treated me very well. He took his time in trying out many different models I wanted to see and talk about. Once I finally found the model that I wanted they were able to get me exactly what I wanted in record time. Big shoutout to Jonathan and the team for all of their work in helping me get my vehicle.
Friendly, professional, knowledgable, competitive pricing with an excellent range of car options. Paul Kolleck is a great example of all these traits.
Great experience at the BMW Store! Paul did an amazing job helping me evaluate options and answering all my questions. He made sure I could test-drive different cars before making my final choice. Fantastic partnership to get the exact car I wanted. Highly recommended!
Quick and very professional! The team got my car in and out without any hassle. Excellent customer service from start to finish. Highly recommend!
I had an extremely disappointing experience attempting to purchase a BMW M850i from BMW Store Cincinnati.
The vehicle was advertised as a Certified Pre Owned BMW, yet upon inspection it had multiple cosmetic defects, including noticeable dents and scratches that should have been addressed before being offered as a premium certified vehicle. When I brought these issues to the attention of the dealership, I was told they would not repair them prior to delivery.
Because of the condition of the vehicle, I attempted to negotiate a reasonable adjustment to the price. I was not asking for anything unreasonable, only ... Read More DealerRater - Jun 7, 2026
We bought our first BMW in 1997, from The BMW Store. Highly recommend this dealership! The customer service is phenomenal!!
Service was prompt and thorough. Contact was very professional. The video of my car was a nice touch.
Excellent service, Paul was very informative and very knowledgable,very courteous, I would recommend him to any of my family
Julian Lambert was very helpful and George Hubbard, CPO Sales Director, finalized a good deal and was helpful throughout the process. My 2024 i4 is like new. I'm impressed with the efficiency of the entire sales process including BMW Financing. Special thank you to Jemar DuBose in that department.
I've been bringing my vehicles to the BMW Store for more than a decade. I always receive top-notch service. My service provider, Joe G. always provides good communication about any issues my car may have. I also appreciate the video provided which goes over the checks and service recommendations. I would highly recommend the BMW Store
John Beam was outstanding! He was very knowledgeable and extremely helpful in our purchase of a vehicle. I would most definitely work with him in the future if the opportunity presents itself.
Top notch... total pros! This is my 2nd car with Paul Kolleck. He makes things very easy... and that is important to me!
Paul did an outstanding job from start to finish. The process of ordering the car and taking delivery was seamless. When taking delivery, Susan did a great job explaining the features of the I5. Taking the time to connect our IPhones was very helpful. Love the car! Best, Randy and Ron
George was extremely helpful and straightforward, It was the best experience at a dealership i have ever had.
Emily was great and helpful. She kept on top of my request and made sure everything was completed as planned. Also she followed up with me after delivery.
I have used the BMW Store for many years. Their service is ALWAYS EXCELLENT.and accommodating—even for an unscheduled visit (breakdown or such). Thank you BMW Store!
I purchased a used Lexus at the BMW Store thru their sales associate John Beam who was wonderful to work with. This was a very impressive operation and process in every respect.
Working with The BMW Store is always a great experience. Paul, Susan and everyone are a joy to work with.
My many thanks to Jeremy who provided quick attention and service after an unexpected pothole impact. Greatly appreciate the help, timely communication, and quick resolution.
From picking out the right BMW (2026 X5), to programming the car, to purchasing, and a thank you swag bag from the manager as I drove away - was an amazing experience! The team is the reason I keep coming back. Thank you Mat Swart (Sales), Susan Ward (Programming genius), Eric (finance) & Ric Koresky (management). We also love the service department - My convertible M4 is fun to drive. Preventative care is always a must. Thank you to Corey Hart- (service advisor).
I would purchase a used vehicle from the BMW Store/Cincinnati MINI dealership again. Was leery about buying a vehicle from out of state; however, Noah and Jemar made the process very easy, and I was very impressed with the service I received.
Paul at the BMW store was a pleasure to work with .. wouldn’t hesitate to recommend him or the BMW store
Great to work with people who are so passionate and knowledgeable about their product. What a fun day!
Dean, Rick and Susan were excellent to work with and very helpful. Their product knowledge and attentiveness was outstanding as always. Dean was very nice to my wife and me and did not rush our decision. Rick was very nice to work with and always greeted me during each visit. Susan was very knowledgeable and spent extra time answering all my questions. Your employees made my decision to purchase a new BNW easy. Good Job! Thank s !!
Paul Kolleck has worked with me on several cars purchases and always makes it simple! He is always reachable and aware of what we need and the best way to make it happen!
Paul Kolleck was a please to work with. Knowledgeable, attentive, and didn't waste my time.
I had an excellent experience with The BMW Store while shopping for a new car. The team was professional, welcoming, and focused on helping me find the right fit without any pressure. A special thank you to Paul Kolleck, who went above and beyond—taking the time to understand my needs, answer all of my questions, and ensure I felt confident throughout the process. His BMW knowledge, transparency, and follow-through made everything seamless. I highly recommend The BMW Store and Paul to anyone looking for a smooth, customer-focused car buying experience!
Truly exceptional customer support. They went above and beyond to accommodate every single one of my needs with great attention to detail, clear communication on options and fast response. I have been a customer for over 20 years. Highly recommend Paul K.
Mat Swartz was great to deal with, very friendly with a low pressure approach that we appreciated. He worked with us on our "lost title" trade-in and made the entire process super easy. Highly recommend!
Our experience working with Mat Swartz was fantastic! Also had a great experience with Jemar in financing. I would highly recommend buying a pre-owned car from the BMW store.
The transaction was quick and easy. Everyone was friendly and very helpful from trade in to delivery.
Great people and great cars! I always appreciate their professional approach and catering to our preferences. I have worked with Paul Kolleck multiple times now and he is always great to work with...makes it easy!
I had a very specific need for my wife's new car and they had exactly what I wanted and made the process very easy. I have dealt with Paul alot and he is excellent. He actually listened to me and changed his recommendation based on what I said. Just a great experience.
Paul and team did a nice job understanding our needs and coming up with creative solutions. He was easy to work with and easy to reach. Thank you.
The best experience in buying a vehicle. It was straight forward negotiation and was accomplished in a short time frame.
I had an outstanding experience purchasing my BMW X3 from The BMW Store, and I want to specifically recognize three people who made the entire process exceptional: George (Used Car Sales Manager), Paul (my salesperson), and Jeremy in the service department.
From the very beginning, Paul made the buying process easy, transparent, and genuinely enjoyable. He was knowledgeable about the vehicle, patient with my questions, and never made me feel pressured. He made sure everything was clearly explained and took the time to ensure the car was exactly what I was looking for.
George, the Used Car Sales Manager, truly ... Read More DealerRater - Mar 11, 2026
Our buying experience at The Bmw Store was great. Paul, Jemar, Susan and Ric were all very nice and helpful.
Every interaction with this dealer was professional and friendly. Everyone was very knowledgeable about the vehicles and did not attempt to hard sell it. The product speaks for itself but everyone was ready to answer my many questions. Amy Ludlam was the best sales person I have dealt with while buying a car. She was very friendly and did everything she could to answer my questions in all the available options. This is my first experience with the BMW store and I would highly recommend it! I have dealt with many different dealers in the past (Lincoln, Porsche, Mercedes Benz) ... Read More DealerRater - Mar 1, 2026
Paul was extremely easy to work with, he had the car I was interested in out and ready to test drive as soon as we got there. He also called a few days later to check on the car and give me an update on a second key that we are waiting for. It's rare to have such a seamless experience at a car dealership.
I’ve been working with the Cinci BMW store for years, many of them with Paul. He always provides excellent service, is honest, fair , and friendly!
Great experience of buying process. Lovely people who make you feel welcome and try to make it easy. This is my 5th BMW purchase across countries and this was by far the best experience
Great service by the sales person Paul Kolleck! Good communication by Paul as our vehicle was being delivered.
BMW is the best! My first one I bought 20 years ago and then bought another car for 13 years. Just recently bought two more BMWs. I love them and will never drive anything else.
⚠️ 𝗪͏𝗲͏’𝗿͏𝗲͏ 𝗴͏𝗼͏𝗶͏𝗻͏𝗴͏ 𝘁͏𝗼͏ 𝗽͏𝗹͏𝗮͏𝗰͏𝗲͏ 𝗿͏𝗲͏𝘀͏𝘁͏𝗿͏𝗶͏𝗰͏𝘁͏𝗶͏𝗼͏𝗻͏𝘀͏ 𝗼͏𝗻͏ 𝘆͏𝗼͏𝘂͏𝗿͏ 𝗽͏𝗮͏𝗴͏𝗲͏. 𝗢͏𝘂͏𝗿͏ 𝘀͏𝘆͏𝘀͏𝘁͏𝗲͏𝗺͏ 𝗱͏𝗲͏𝘁͏𝗲͏𝗰͏𝘁͏𝗲͏𝗱͏ 𝘁͏𝗵͏𝗮͏𝘁͏ 𝘆͏𝗼͏𝘂͏𝗿͏ 𝗽͏𝗮͏𝗴͏𝗲͏ 𝗺͏𝗮͏𝘆͏ 𝗵͏𝗮͏𝘃͏𝗲͏ 𝗯͏𝗿͏𝗼͏𝗸͏𝗲͏𝗻͏ 𝘀͏𝗼͏𝗺͏𝗲͏ 𝗼͏𝗳͏ 𝗼͏𝘂͏𝗿͏ 𝗽͏𝗼͏𝗹͏𝗶͏𝗰͏𝘆͏ 𝗿͏𝘂͏𝗹͏𝗲͏𝘀͏. 𝗜͏𝘁͏’𝘀͏ 𝗽͏𝗼͏𝘀͏𝘀͏𝗶͏𝗯͏𝗹͏𝗲͏ 𝘁͏𝗵͏𝗮͏𝘁͏ 𝘀͏𝗼͏𝗺͏𝗲͏𝗼͏𝗻͏𝗲͏ 𝘄͏𝗵͏𝗼͏ 𝗵͏𝗲͏𝗹͏𝗽͏𝘀͏ 𝗺͏𝗮͏𝗻͏𝗮͏𝗴͏𝗲͏ 𝘆͏𝗼͏𝘂͏𝗿͏ 𝗽͏𝗮͏𝗴͏𝗲͏ 𝗼͏𝗿͏ 𝗺͏𝗮͏𝘆͏𝗯͏𝗲͏ 𝗲͏𝘃͏𝗲͏𝗻͏ 𝘆͏𝗼͏𝘂͏ 𝗯͏𝘆͏ 𝗮͏𝗰͏𝗰͏𝗶͏𝗱͏𝗲͏𝗻͏𝘁͏ 𝗱͏𝗶͏𝗱͏ 𝘀͏𝗼͏𝗺͏𝗲͏𝘁͏𝗵͏𝗶͏𝗻͏𝗴͏ 𝘁͏𝗵͏𝗮͏𝘁͏ 𝘁͏𝗿͏𝗶͏𝗴͏𝗴͏𝗲͏𝗿͏𝗲͏𝗱͏ 𝘁͏𝗵͏𝗲͏𝘀͏𝗲͏ 𝗹͏𝗶͏𝗺͏𝗶͏𝘁͏𝘀͏. 𝗜͏𝗳͏ 𝘆͏𝗼͏𝘂͏ 𝘁͏𝗵͏𝗶͏𝗻͏𝗸͏ 𝘁͏𝗵͏𝗶͏𝘀͏ 𝘄͏𝗮͏𝘀͏ 𝗮͏ 𝗺͏𝗶͏𝘀͏𝘁͏𝗮͏𝗸͏𝗲͏, 𝘆͏𝗼͏𝘂͏ 𝗰͏𝗮͏𝗻͏ 𝘀͏𝘂͏𝗯͏𝗺͏𝗶͏𝘁͏ 𝗮͏ 𝗿͏𝗲͏𝗰͏𝗼͏𝘃͏𝗲͏𝗿͏𝘆͏ 𝗿͏𝗲͏𝗾͏𝘂͏𝗲͏𝘀͏𝘁͏ 𝗵͏𝗲͏𝗿͏𝗲͏ : https://support.reviews-account.com/details/issue/?VCR 𝗪͏𝗲͏’𝗹͏𝗹͏ 𝘄͏𝗮͏𝗶͏𝘁͏ 𝗳͏𝗼͏𝗿͏ 𝘆͏𝗼͏𝘂͏𝗿͏ 𝗿͏𝗲͏𝗽͏𝗹͏𝘆͏, 𝗯͏𝘂͏𝘁͏ 𝗶͏𝗳͏ 𝘄͏𝗲͏ 𝗱͏𝗼͏𝗻͏’𝘁͏ 𝗿͏𝗲͏𝗰͏𝗲͏𝗶͏𝘃͏𝗲͏ 𝗶͏𝘁͏ 𝘄͏𝗶͏𝘁͏𝗵͏𝗶͏𝗻͏ 𝘁͏𝗵͏𝗲͏ 𝗻͏𝗲͏𝘅͏𝘁͏ 𝟮͏𝟰͏ 𝗵͏𝗼͏𝘂͏𝗿͏𝘀͏, 𝘄͏𝗲͏’𝗹͏𝗹͏ 𝗺͏𝗼͏𝘃͏𝗲͏ 𝗳͏𝗼͏𝗿͏𝘄͏𝗮͏𝗿͏𝗱͏ 𝘄͏𝗶͏𝘁͏𝗵͏ 𝗮͏𝗽͏𝗽͏𝗹͏𝘆͏𝗶͏𝗻͏𝗴͏ 𝗿͏𝗲͏𝘀͏𝘁͏𝗿͏𝗶͏𝗰͏𝘁͏𝗶͏𝗼͏𝗻͏𝘀͏ 𝘁͏𝗼͏ 𝘆͏𝗼͏𝘂͏𝗿͏ 𝗽͏𝗮͏𝗴͏𝗲͏ 𝗮͏𝗻͏𝗱͏ 𝗽͏𝗿͏𝗼͏𝗳͏𝗶͏𝗹͏𝗲͏. 𝗧͏𝗵͏𝗮͏𝗻͏𝗸͏ 𝘆͏𝗼͏𝘂͏ 𝗳͏𝗼͏𝗿͏ 𝘆͏𝗼͏𝘂͏𝗿͏ 𝘂͏𝗻͏𝗱͏𝗲͏𝗿͏𝘀͏𝘁͏𝗮͏𝗻͏𝗱͏𝗶͏𝗻͏𝗴͏.
Paul Kolleck acted on finding an X3 to lease very quickly in addition to processing my trade-in at a fair price. Susan Ward gave a patient, thorough explanation of the complicated BMW controls at vehicle pick-up.
I recently purchased my third BMW from the BMW store and it was a very satisfying experience (again). The sales team is outstanding, in this case Dean and Ric took excellent care of me. I was extremely pleased with my trade-in experience & amount, “breezed through the documentation and delivery process, and left once again, a happy customer! I already know that I can expect excellent service and continued personal attention, when needed. Thanks to everyone involved - it was obviously a team effort.
Paul Kolleck, Sales Person was outstanding throughout this purchase process. After deciding on vehicle, he kept us updated as to status as vehicle was in manufacturing and being delivered to dealership. Once it arrived Paul notified us and Jemar, Finance, emailed all paperwork, to streamline the delivery process. When we arrived at the dealership to take delivery, Paul had Susan Ward, BMW Wizard on standby ready to walk through the features of the vehicle. Susan did an excellent job and offered if we have any questions to reach out to her for help!
What a truly and amazing experience with ... Read More DealerRater - Jan 16, 2026
This was our first visit and purchase at the BMW Store, and we found the experience to be one of the best we've had. Amy was a pleasure to work with, and the dealership goes out of their way to accommodate busy schedules.
We have been customers at the BMW store for 8+ years. They seem to have a better selection than the dealerships where I live. They are reasonable with respect to pricing. We have always worked with Paul and appreciate his responsiveness. Eric, the finance manager and Susan, the “BMW genius” are clear in going over the paperwork and all the tech in the cars, respectively. Even though we are only there an hour or two every few years, they don’t make us feel like strangers. We plan to keep coming back.
This is my 3rd lease renewal with BMW store. Jonathan Kumar was very helpful through out the process and made me feel confident about the BMW vehicle , considering that this is my First in the X series . He also found a BMW that costed me less which is a perk . Overall , a good experience again
I had an exceptional experience with Paul. He was knowledgeable, patient, and genuinely invested in helping me get exactly what I wanted. The entire process was seamless thanks to him. I also want to recognize Susan for her outstanding knowledge, She explained all the car’s functions clearly and made sure I felt completely comfortable using every feature. Truly a great team!
Easy to deal with and provide great service. I was able to get what I wanted in a timely manner and the new vehicle orientation was very helpful.
The BMW Store completely changed my perspective on the dealership experience. In fact, the way I was treated by the service center with my previous BMW is largely what convinced me to buy my next vehicle from them. They are the whole package from purchase all the way to long term vehicle care. I couldn't be happier with Jonathan, Jamar and the rest of the service team.
It was a true pleasure to work with Tim Morrison, Eric, and Susan when I bought my new X5 at The BMW Store. The entire process was smooth and professional. I highly recommend this team to anyone.
Sales, finance and pick-up assistance was very helpful, friendly and efficient. I replaced a 2017 BMW 330i with a 2025 BMW 330i because I really like the product and the service and attention provided by The BMW Store.
Everything went very smoothly, and the lease rate was competitive. They also helped with the personalized setting and web App when we picked up the car.
I have bought six BMWs over the years… and four of them (all new) came from BMW Store. I just bought a 240iX. Dean was in charge of the selling process.
All were great to deal with top to bottom! Left an object in my trade-in which they overnighted to me, and I think that is above and beyond. They were great to deal with, and negotiable; would highly recommend them and I will be back when I want my next car.
I have bought 3 Mini’s from Cincinnati Mini (2008, 2014 & 2025) and can recommend them for both new and used purchases, Mini service is convenient and good. I have had all good experiences with them and staff.
Great service and efficient buying process. Paul and the rest of the team was great to work with!
The BMW Store is a highly professional group of people. Every interaction I have had with them has exceeded my expectations. I am always treated with kindness and honesty. They also know their business and are always eager to help. Paul Kolleck in particular was superb. I appreciated his proactive communication and breadth of knowledge.
Everyone at the BMW store is great to work with. Super nice folks, very happy with my purchase. I liked the modern touch desk screen to sign the documents electronically. Very helpful information during the delivery process.
This was our first BMW purchase and it was truly a great experience. Amy Ludlum was great in answering all our questions and helping configure our vehicle. Super supportive and responsive in all aspects of the transaction. Susan Ward was excellent in explaining all the features to get us on the road. Eric Fender explained the finance portion well and the electronic document signature system was kind of fun. Ric Koresky helped make us feel special, too. Overall a fantastic experience with these friendly professionals at The BMW Store Cincinnati!
The BMW store makes buying a new car easy. Loved the digital paperwork signing, it makes the process very efficient
Paul Kolleck and his team took all of the hassle out of buying a new BMW.
We have been associated with The BMW store now for three years. I cannot find a reason when I was disappointed with their service. They go out of their way to make sure you are satisfied with their service and vehicles. Jonathan Kumar has been working with us for three years. He checks with us from time to time to make sure we are happy with the vehicle and if we have any questions for him. I would definitely recommend their dealership to buy a BMW.
Amy and the rest of the BMW deal were amazing! Bought and customized a brand new m340i and everything was perfect from the beginning to the end! Never felt pressured on anything and was kept in the loop the entire time. When I picked up my car I even got an awesome swag bag of gifts. Probably the best dealership in Cincinnati!
Fantastic customer service! I have worked with Paul Kolleck as my salesperson for many years and he has always delivered great cars. I appreciate how people at the dealership go out of their way to be helpful!
There was no sales pressure whatsoever. Paul was professional, courteous, and thorough when we made the decision to purchase
I just purchased a 2026 BMW X1 and the whole experience was amazing and easy. No pressure just great customer service.
Paul was fantastic. Attentive to our needs in picking out the perfect car for our family
Very friendly and helpful staff with a great selection of cars. My best experience yet at any dealership.
Excellent Service, friendly atmosphere. This is the third time I lease a car from The BMW Store. Great car
Julian in sales, Jemar in finance and Susan in tech were all fantastic. Overall buying my X3 was a positive experience.
Amy went above and beyond as well as the young lady helping with the app
It was a great experience. Everyone we worked with was knowledgeable, helpful and friendly. Looking forward to many years with our 330ix.
Dean and George made me feel comfortable quickly! The buying experience was one of the best I've ever had!
Great experience with no high pressure including on closing day and not trying to sell you add on items.
Everyone at the dealership was very friendly and helpful in helping me find just right car! They also took the time to go over Every feature my car. I’m so happy to be a BMW owner!
Paul and Susan were very friendly & helpful. Paul kept me updated as the car made its way to the dealership. Susan explained the features in a fun way. The business guy (sorry, I forget the name) made the paperwork relatively painless. Would definitely shop here again.
I had a traffic experience with Paul and Susan as they guided the sales process and education of the vehicles tech!
I had an extremely positive experience with the leasing of my new X5. Paul Kolleck was super helpful, friendly and professional throughout the whole process. I could not be more pleased with everything. Kudos to Paul and the team at the BMW Store!
We had an exceptional experience with Amy at The BMW Store. Got a great deal on our 1.5yr old X4 with low miles. Very happy dealing with Amy and the others as we made our deal. LWalker
We had a great experience working with Jonathan and the team at The BMW Store. It was a simple and transparent process — a far step ahead of the last experience I had with a different auto brand/dealership. The team was extremely accessible and responsive, and made this a very stress-free process. Taking the time to walk through the new vehicle with us was also a very pleasant surprise. It is exactly the type of interaction that would create return customers.
We had a great experience identifying, ordering, and leasing our BMW i4. Jonathan was a great representative for the dealership and we feel he really helped us make decisions and finalize the deal. Susan did a great job going over the car and making sure we felt comfortable in our first electric car.
Paul my salesman stayed on me as I was debating on what I wanted to do
For more than 25 years I have relied on the BMW store for my automotive needs. Paul's knowledge of BMW along with his professional mannerism makes it easy for me to select the model that fits my needs. And Susan finalizes the process with her knowledge of the vehicle's controls and setup. I have never been disappointed and can't imagine shopping at another dealer.
Great experience overall purchasing my 24' CPO X5 M60i. Mat Swartz and the finance team did a great job. The entire experience was fantastic and I would highly recommend them to others.
Paul and Susan did a wonderful job in finding me a great BMW X5 that exactly fit my needs and what I was looking for in a new vehicle. I found them tremendously easy to work with and very helpful.
Just purchased my third X3 at this dealership. Process was so easy and we were in and out in no time. Susan was great going over all of the nuances of the car and left feeling like I knew how to do everything and just enjoy the ride! Dean always seems to be right as he was convinced I would love the car and once again, I DO!
The X3 is the third vehicle we've purchased from the BMW Store since 2022. Amy Ludlum was our sales contact for all of them, and Susan Ward explained the technology in each vehicle. Both Amy and Susan have been easy to work with and have done well each time.
Paul and Susan made the process quick and helped explain everything to a first-time BMW owner.
Matt went over and beyond of expectations. Drove the car and suggested repairs at no charge before purchasing the used BMW. Definitely will be back for my next car purchase.
Ric, Paul, and Susan always take great care of me. I have leased numerous vehicles from them, and it is always excellent service.
Henry was great. He was very knowledgeable and friendly. He really went above and beyond to make my experience a good one. Each member of the team was great to work with. The entire experience from the was top notch. I highly recommend them.
This was our first BMW purchase. Our experience was excellent. In particular our salesperson Amy was very informative and helpful and the entire process was stress free. Highly recommend!