Introducing the new BMWGENIUS™ program, designed to connect you with a seasoned expert whenever you need product information or have questions about the BMW lineup. You can contact your BMWGENIUS™ and request an in-person consultation or meeting. Or, if you would prefer, a BMWGENIUS™ hotline is available for on-call support.


GENIUS™ Trained Representatives

Our BMWGENIUS™ product experts will assist you in finding the perfect vehicle to suit your lifestyle and needs. All BMWGENIUS™ staff members undergo comprehensive initial and ongoing training to ensure expert knowledge of all features and capabilities of our BMW models and are passionate about the exciting new technologies available today. Rely on a BMWGENIUS™ at The BMW Store to help you get familiar with all aspects of any new BMW model — before, during, and after your purchase.

Susan Ward

[email protected]
Susan Ward

Jonathan Kumar

[email protected]
Jonathan Kumar BMW Genius

Amy Ludlum

[email protected]
Amy Ludlum BMW Genius


BMWGenius Hotline


Looking for more answers while you are on the road or just not near a BMW center? Contact the BMWGENIUS™ Hotline on 1-844-4GENIUS (1-844-443-6487), or via [email protected] today.

BMW Encore


Every new car customer at The BMW Store is invited to return to the center for a free, personalized tour of your new vehicle. To schedule your appointment, please call The BMW Store at 888-928-1945, or submit the form below!

BMW Encore

BMW My BMW App™.

The My BMW App allows you to connect with your BMW from anywhere and combines convenient features and intuitive interfaces to assist you with whatever you may need. The My BMW App is designed to keep you updated on the status of your BMW’s range, current mileage, windows and doors, and more. You can also receive BMWGENIUS™ support through your My BMW App, whether you have maintenance or service questions, want to make payments, or need help understanding a feature.

Contact or Stop by The BMW Store Today

Whatever BMW model you’re interested in, our BMWGENIUS™ product experts are available to help you find the perfect model for you. From our dynamic and thrilling lineup of coupes and sedans to our luxurious and versatile new SUVs and electrified models, we have a new BMW model for every driving style. So what are you waiting for? Contact The BMW Store in Cincinnati to try out our BMWGENIUS™ program today. And for further assistance and information, we also have The BMW Store YouTube Channel with how-to videos and exciting BMW vehicles and features!

How-To Videos

The BMW Store YouTube Channel for more how-to videos and exciting BMW vehicles and features!


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The BMW Store 39.1790277, -84.3960404.